Job Description

The IT Support T1 is responsible for monitoring, maintaining and upgrading the computer systems and networks. The day to day responsibilities will include installing and configuring computer systems, The IT Support T1 is responsible for monitoring, maintaining and upgrading the computer systems and networks. The day to day responsibilities will include installing and configuring computer systems, diagnosing both hardware and software faults. The IT Support T1 will oversee the smooth running of computer systems and applications such as Microsoft O365 ensuring that users get maximum usage from them. Job objectives and responsibilities The following represents the key activities that the IT Support T1 will be responsible for: Conducting Hardware and software audits under the direction of QTS Global Installing and configuring computer hardware, operating systems and applications Replacing peripherals or hardware components such as memory and disk Troubleshooting client networking problems and diagnosing and solving hardware or software faults Monitoring and resolving Help Desk tickets Responding within agreed time limits to call-outs if applicable. Working continuously on a task until completion (or escalation to Tier 2 engineers, if appropriate) Providing face-to-face or telephone support to clients, helping set up systems or resolve issues Building strong working relationships with colleagues and customers Setting up new users' accounts and profiles and dealing with password issues Providing procedural documentation and relevant reports Following written and spoken instructions to repair a fault or set up a new system Supporting the roll-out of new applications or deploying updates to address vulnerabilities. Required skills Good problem-solving skills Ability to think logically Experience of compute workspace including how software and operating systems work Excellent communication skills Ability to work well in a team Strong customer focus Ability to prioritise your workload Attention to detail Ability to learn new and existing technology We regret that only shortlisted candidates will be notified Interested applicants please send your updated resume to [HIDDEN TEXT] quoting Job ID: L3WVX3RW Noga Lim Wei Loong Registration Number: R1329872 EA License Number: 10C3804 People Profilers Pte Ltd, 50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623