Job Description

Our Company

Ontario Teachers\' Pension Plan Board (Ontario Teachers\') is the administrator of Canada\'s largest single-profession pension plan, with CAD $247.2 billion in net assets as of Jan 1st, 2023. We hold a diverse global portfolio of assets, approximately 80% of which is managed in-house. The defined-benefit plan, which is fully funded as at January 1, 2023, invests and administers the pensions of the province of Ontario\'s 331,000 active and retired teachers. Ontario Teachers\' is an independent organization headquartered in Toronto and our other investment offices are based in London, Hong Kong, Singapore, San Francisco, New York and India. We employ more than 1,400 employees globally.

The opportunity

Based in Singapore, your primary focus is to provide excellent technical support and customer service to OTPP SEA employees, while working independently to analyze and take care of problems and actively anticipate potential issues. As a member of the enterprise services delivery team, you will support Ontario Teachers\xe2\x80\x99 Pension Plan (OTPP) technology tools and platforms to ensure availability of IT services for our Singapore office which includes both Investment Division and Corporate staff.

Who you\xe2\x80\x99ll work with

You will work closely with team members in the Singapore and Hong Kong offices and will report to the Snr Manager, Teachers\xe2\x80\x99 Support & Services (based in London, UK). On a day to day basis, you will have interactions with 30+ colleagues working in the Singapore office and provide remote support to users based in the Hong Kong and the India offices as required. You\xe2\x80\x99ll also work with other colleagues in the Information Technology Group globally, as well as supporting external guests, visitors, vendors and consultants who require IT support in the Singapore office.

What you\xe2\x80\x99ll do

• Act as the main point of contact for support calls and emails
• Keep Managers informed of any customer service issues that arise

• Assist with implementing technology-based business solutions
• Assist in providing end-user support for OTPP\xe2\x80\x99s technology systems using the available technologies (off the shelf/in-house systems)
• Assist with the set-up of Video Conferences for Singapore office staff and respond to any issues
• Participate in Global Service Desk helping users based on Follow-The-Sun methodology
• Ensure all new staff receive the appropriate onboarding and technology required to perform their role

• Act as a project participant in many technology initiatives delivering services to investment customers
• Identify and propose solutions to issues that could affect customer satisfaction
• Be available to respond to the IT needs of any visitors to the office
• Be a point of contact for local technology and communication vendors, maintaining existing, identifying and then building new relationships as needed.
• Responsible for procurement of any local IT hardware i.e. new laptops, mobile phones

• Provided on-site support for facilities as required

What you\xe2\x80\x99ll need

• Business, Computer Science or equivalent degree
• 3 to 5 years of experience in IT service desk / technical support role, preferably in multinational financial firm

• Strong knowledge of core technology platforms (e.g. Windows OS, Outlook, O365 incl. MS Access, MS Teams, SCCM, TCP/IP networking)
• Experience with supporting Video Calls (Zoom, Teams, Webex, Bluejeans)
• Ability to support end users using different technologies.
• Solid understanding of Microsoft Active Directory
• Knowledge of Investments Management Industry

• Strong written and verbal English language communication skills
• Proficiency in Cantonese and Mandarin would be an asset
• Excellent analytical and problem-solving skills
• Display strong work ethics and good judgment with a solid attention to detail
• Ability to work independently, prioritize work assignments and meet deadlines

• Bring a can-do attitude with a forward-looking motivation
• Resourcefulness, creativity, with the motivation and curiosity to learn new systems

#LI-OTPP, #LI-INITIALS, #LI-Hybrid (as applicable)

What we\'re offering

Pay for performance environment that offers competitive salary and incentives

Numerous opportunities for professional growth and development

Comprehensive employer paid benefits coverage

A flexible/hybrid work environment combining in office collaboration and remote working

Competitive time off

Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year

Degreed: a digital platform that helps you quickly and easily discover, share, and track various learning resources \xe2\x80\x94 from courses to videos to articles and more

At Ontario Teachers\', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.

We thank you for applying, however, only those selected for a personal interview will be contacted. Note that candidates must be legally entitled to work in the country where this role is located.

Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired. Please contact us at .

The privacy of your personal information is important to us. Please visit our to learn how we handle your personal information.

Functional Areas: Information Technology

Requisition ID: 5130

Ontario Teachers\' Pension Plan