Job Description

• Report to the Digital Technology (Technology Services) team in Australia (IT Operations Manager), whilst maintained a dotted reporting line to local Singapore leadership.
• Ensure operational stability of the technical environment by maintaining and evolving suitable technical knowledge and skills.
• Be part of the first contact support for staff and stakeholders seeking technical assistance.
• Manage requests through their entire lifecycle from first point of contact through to resolution, proactively keeping end users informed of progress.
• Manage the maintenance and inventory of IT equipment of the company including laptops, keyboards, headsets etc.
• Manage the maintenance / function of phone system, CCTV and printers in the company following processes and frameworks provided by Technology Services.
• Maintain an effective and meaningful relationship with Technology Services to ensure processes, pattern, frameworks, and technologies are leverage for the benefit of both companies
• Identify and escalate repeat issues and risks to Technology Services Management in a timely manner.
• Record all Incident Requests and Resolutions within the respective tool (ServiceNow) utilised by Digital Technology.
• Provide Monthly Reporting to Technology Services (as directed by IT Operations Manager)

Requirements

• Diploma in Electrical and Electronic Engineering, Computer Engineering, IT networking or any other relevant field of studies
• Relevant Microsoft certification
• Good analytical and problem-solving skills
• Display positive learning attitude and aptitude
• A good team player with good communication and interpersonal skills
• Able to work managing competing tasks / deliverables and independently
• At least 3-5 years of relevant working experience

Interested candidates can forward their CVs in MS Word format to connie@triton-ai.com
Reg No. R1875181
Triton AI Pte Ltd
License no. 21C0661

Benefits

• Permanent position, Salary up to $4,000 with bonus
• Experience in IT technical support (level 1 & 2)

Triton AI