Job Description

RESPONSIBILITIES: The IT/Desktop Support Administrator provides technical assistance to end users. He/She provides solutions or rectify computer problems for end users in person, via telephone or electronically. He/She provides assistance on the use of computer hardware and software including printing, installation, word processing, electronic mail, and operating systems.

• Friendly presence and helpful attitude; good interpersonal skills.
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• Excellent oral and written communication skills in English.
• Ability to provide technical support via the phone; good phone skills, previous client service experience strongly desired.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Creativity. Ability to think around problems and come up with creative solutions is helpful.
• Working knowledge of common operating systems and software applications.
• Experience & knowledge of Windows *XP to 10*, MS suite of Office products, network connectivity, printer mapping and anti-virus.
• Experience in PC Hardware troubleshooting and diagnosis
• Able to identify accurate root cause of the issue.
• Good problem isolation in OS troubleshooting.
• Ability to read up events logs.

REQUIREMENTS:

• Strong problem-solving and analytical skills \xe2\x80\x93 with at least 1-2 years\xe2\x80\x99 experience in IT support.
• Receptive to working shifts, weekends and public holidays.
• Receptive to working in client\xe2\x80\x99s premises.
• Able to takes initiative, accepts accountability and has a sense of urgency.

Job Type: Full-time Salary: $2,300.00 - $3,500.00 per month Schedule:

• Monday to Friday

Work Location: In person