Job Description

Join a team that is changing millions of lives.


Transforming smiles, changing lives.


At Align Technology, we believe a great smile can transform a person\xe2\x80\x99s life, so we create technology that gives people the confidence to take on whatever\xe2\x80\x99s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what\xe2\x80\x99s possible.


Ready to join us?


About this opportunity The Role of iTero Operations Administrator is responsible for providing administrative support to ensure smooth operation of the office and to work towards achieving operational goals for iTero business in APAC. The incumbent will work closely with the team though a variety of tasks, in order to coordinate any activities within the markets supported. At the same time, the successful candidate will also be responsible for ensuring the tasks assigned are completed accurately and delivered with high quality and in a timely manner.
In this role, you will\xe2\x80\xa6

• Key responsibilities:
  • Responsible for processing APAC Webstore orders.
  • Handle manual invoicing requests for programs, to vendors and reimbursements to distributors.
  • Generate reports from existing data as and when required.
  • Handle Fixed Assets (FA) requests i.e. getting approvals from various stakeholders and liaising with manufacturer on shipments, monitoring upgrades, replacement, demo load file, and maintaining the FA lists.
  • Manage demo scanners i.e. review and process demo scanners requests, maintain inventory list, and to liaise with the different functions (i.e. technical support, trainers, sales and local courier) for each loaner request to the external customer
  • Liaise with local sales team on collection/return of scanners, and co-ordinate with 3PL on shipment.
  • Liaise with disposal vendor for disposal of medical equipment.
  • Ensure shipping documents are accurate and send timely for shipment arrangement.
  • Ensure the business operates within the company\'s mission statement.
  • Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
  • Participate proactively as a team effort to achieve departmental and company goals.
  • Perform other duties as assigned.

In this role, you\xe2\x80\x99ll need \xe2\x80\xa6


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong interpersonal, listening and persuasive communication skills.
• Dynamic, optimistic, accurate, results oriented, hard-working, creative.
• Ability to work without constant supervision, strong learning in a dynamic and fast paced environment.
• Ability to consistently follow through with projects to completion.
• Familiarity with Windows environment. Ability to learn software applications quickly. Experience with computer applications such as word processing, spreadsheet, and database programs.
• Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).

Ability to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganize when traditional solutions aren\'t working. The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.

EDUCATION and/or EXPERIENCE

• Diploma / GCE \xe2\x80\x98A\xe2\x80\x99 Level
• Fresh graduate or has 1-2 years in operations, or customer support environment, etc.
• Knowledge or experience in dental and orthodontic treatments is a plus, but it is not required.
• Good interpersonal communication skills, result oriented.

Sound like a good fit?
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don\xe2\x80\x99t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.


About Align
Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world\xe2\x80\x99s largest manufacturer of custom 3D-printed materials.


By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work \xe2\x80\x93 these are just some of the things employees say make Align Technology a great place to work.


We respect your privacy. Please review our Applicant Privacy Policies for additional information.


Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.


Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.


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