Itil Infra Project Manager

Singapore, Singapore

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Location: Singapore

Skills: SIAM, ITIL, Service Manager or project manager

Responsibility:

10+ years of experience in customer facing roles.
Working knowledge of EUC operations including Remote support and Deskside support
Know how on ITIL Framework
ITIL Certification would be recommended
Experience in Stakeholder management
Experience in Partner management
Proven Customer Service skills
Excellent written and oral communication

Responsibility:

Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
Point of Contact for IT Teams and Vendors at across geographies.
Point of Contact for future Infrastructure Enhancement and requirement gathering.
Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
Manage IT Service Delivery at onshore Locations
Coordinate with Offshore IT Team for coherence with Business requirements.
Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
Work with PMO on short/long term IT Project implementations
Work with Delivery SPOCs and client Business users on IT requirements
Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
Vendor Contract and License Management
Implement Service improvement and Transformation initiatives

Full Time, Contract: 6 Month + Extension

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