Job Description

581827

ITSM - Change Manager -

Up to $8,500 + PB - 1 year contract

Location: Somerset

Working Hour: Normal office hour

• The Change Manager is responsible for managing day to day support of CDE EWO projects meeting customer\'s requirements, meeting the Change Management deliverables.
• Involves preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology, job roles, organization structures, and more.
• Primary responsibility of an organizational change manager is to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes.

The activities include (not limited to):

• to control the lifecycle of all Changes
• to enable beneficial Changes to be made, with minimum disruption to IT services
• to validate customer requirements against the services and contract

to assist the Service Delivery Manager / ITSM Manager to train and guide junior team members

Change Management

• Capture customer requirements

• Validate customer requirements against the services and contract

• Filter, accept and classify all RFCs

• Issue agenda for CAB meeting

• Table all RFCs for a CAB meeting, issue an agenda and circulates all RFCs to CAB members in advance of meetings to allow prior consideration

• Ensure that RFCs are adequately planned and assessed

• Evaluate and review Change activities before the change

• Ensure appropriate technical approvals are obtained

• Log and update Change records in the Change Management system

• Close change records

• Review the efficiency and effectiveness of the Change Management process

• Perform reporting on key metrics

• Follow-up on Post Implementation Reviews

• Responsible for notifications and broadcast advisories issued to relevant internal and external stakeholders during change lifecycle

• Support the authorization of changes with higher impact and risk

• Assist in the assessment and prioritisation of changes

• To assess and review all complex changes

• To review failed, unauthorized or blacked-out changes

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals

• Plan, track and monitor the tasks assigned to the team members / Change Co-ordinators

• Monitor and improve team performance, providing coaching and performance management

To Apply:

Interested parties, please click the button "Apply Now" below AND through the GO portal at: https://go.persolkelly.com/job/apply/1452

We regret that only shortlisted applicants would be notified.

Ho Hui Xuan | REG No : R23114300

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Additional Information

Career Level

Junior Executive

Qualification

Not Specified

Years of Experience

1 year

Job Type

Contract

Job Specializations

,

Company Overview

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.

Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.

Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.

Our deep market understanding and industry expertise, honed over four decades of operations in Singapore, gives us an edge in driving business change and empowering your organisation to overcome future HR challenges. We combine our expertise with genuine human insights to provide strategic solutions for your HR needs. Our team will partner with you to enhance your HR practices, so you can confidently achieve more.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government\'s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Please visit www.persolkelly.com.sg for a copy of our Privacy Policy.

For more information, please visit www.persolkelly.com.sg

Additional Company Information

Registration No.

200007268E

EA No.

01C4394

Company Size

51 - 200 Employees

Average Processing Time

9 days

Industry

Human Resources Management / Consulting

Singapore Post