Job Description

16 November 2023

We are hiring for ITSM Project Manager who will be responsible for overseeing the implementation, enhancement, and maintenance of ServiceNow ITSM features and modules.

Mandatory Skill(s)

• Bachelors Degree or Masters in Computer Engineering or Computer Science or equivalent qualification;
• Minimum of 6+ years of experience in ITSM and ServiceNow;
• Proficient in implementing ServiceNow ITSM features and modules to meet organizational requirements;
• Ability to analyze user needs and propose additional modules/features to enhance the functionality of the ServiceNow tool;
• A strong understanding of IT Service Management tools and the ability to plan, test, and deploy enhancements effectively;
• Skilled in working closely with Functional Developers to address changes in project scope;
• Experience in project administration, tracking, and ensuring enhancement timelines are met;
• Excellent communication, interpersonal skills, organizational and leadership skills;

Desirable Skill(s)

• ServiceNow Certified Implementation Specialist or similar certifications;
• Project Management Professional (PMP) or ITIL certification;

Responsibilities

• Execute the implementation of ServiceNow ITSM features and modules based on organizational requirements.
• Identify and propose additional modules or features that enhance the ServiceNow tool's capabilities to meet user requirements.
• Provide ongoing support and maintenance for the IT Service Management tool to ensure its smooth operation.
• Develop plans for testing and deploying enhancements to the IT Service Management tools, ensuring minimal disruption to services.
• Work closely with Functional Developers to manage changes to the project scope and ensure alignment with organizational goals.
• Provide administrative support for the ITSM project, including documentation, reporting, and coordination of project-related activities.
• Monitor and track project progress to ensure that enhancement timelines are met and report any deviations to the project plan;
• Any other ad-hoc responsibilities.

If you are interested in this role, click on the Apply to this job button below or you could also write in with your CV to Srikanth Ramakrishna Sarma at quoting the job title.

EA Reg No.: R22108699
Technology Talent Manager
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