Job Description

Payments provides solutions that enable J.P. Morgan clients to pay, receive, invest and finance their business activities every day. World\'s largest Payments network - Treasury Services, Merchant Services, Trade and Commercial Card. We work with 135,000 global corporate, financial services, middle market, small business, government, and municipal organizations. Technology, insights and expertise along with innovation and controls enable us to offer global services and solutions. Our achievements:

• Process more than 106 million transactions worth $6 trillion daily
• Process payments in more than 120 currencies and receive payments in more than 40 countries
• 80% of Fortune 500 does business with us
• Ranked No. 1 in: USD clearer (per SWIFT)

Position Summary

The Regional Client Service Account Manager (CSAM) is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to assigned top-tier Corporate clients, acting as a primary point of contact for the bank\'s APAC-based clients with Regional Treasury Centers located in Singapore. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency. The primary role of the regional CSAM is to provide comprehensive account management service and escalation support. The Regional CSAM will oversee this relationship regionally (and/or globally) and ensure that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements. The CSAM will be the primary escalation contact for the clients\' Regional Treasury team for service related matters and will provide regional oversight of their account activities. Key Responsibilities

• Primary point of contact for APAC regional clients for professional advice, complex enquiries, escalations, complaints, coordination of account maintenance; across a full suite of cash management and liquidity products
• Understand clients\' business to identify solutions on client issues, enhance client experience in partnership with Sales, Product, Implementations and Operations
• Deliver periodic Service Reviews, using data to understand and analyze client\'s transactional activities, client enquiries and identifying opportunities for operational improvements and efficiencies.
• Support new implementations and transitions including monitoring of volume and revenue ramp-up of new deals.
• Documenting and maintaining a comprehensive inventory of clients\' business activities with the bank
• Advise clients on and assist with incremental account set up and operational procedures
• Proactive communication with clients on regulatory changes, product innovation and technology enhancements.
• Partner with internal stakeholders to lead corporate actions (novations, acquisitions and spin-offs)
• Support product commercialization through proactive client outreach to promote product adoption
• Provide client education and training on the bank\'s operational process and product functionalities

Qualifications, skills and required experience

The successful candidate will need to have at least a Bachelor\'s Degree or equivalent, have proven skills in team work and client service experience

• At least 5-year experience in an established financial institution with Treasury Services experience (preferably in a client facing role)
• A strong understanding of the cash management business, products, and operational procedures
• Detail orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Good verbal and written communication skills, with proven ability to influence stakeholders and communicate clearly to effectively manage client relationships
• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
• Ability to work well within tight deadlines and good time management skills are required
• Fluent in written and spoken English

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.