As a Client Facing & Client Service Account Manager (CSAM) you will maintain and enhance best in class Client Service and build relationships with the local correspondent banks in the APAC region. The Manager will have knowledge of Trade Finance products such as: Standby LCs, Commercial LC products, Collections, Bank Guarantees, Bank to Bank Reimbursements, FI Loans and Participations.
A successful candidate in this role will act as the Client's trusted advisor and put the client first while developing and maintaining partnership with Trade Finance clients with focus on providing transparency within the lifecycle of a transaction.
This is a critical role within the Global Trade Client Service Organization required to enhance and improve the overall client experience in the APAC region. This role will act as 1st point of escalation from the Correspondent bank, Corporate Client Service team, Relationship Manager/Sales/Banker and the CSAM team located within the local branches. The incumbent will work closely with Operations and Front-office managers in the APAC region as we build out support for the APAC region.
Responsibilities:
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