This is a critical role within the Trade & Working Capital Client Service Organization to enhance and improve the overall client experience in the APAC region. The ability to understand the needs of our clients and recommend bespoke/customized digital solutions. The individual will also provide feedbacks to Product Owners to ensure our digital solutions remain first class and relevant in the ever evolving banking landscape in APAC.

The ideal candidate will have a good mix of functional and technical experience preferably with Trade Finance and Supply Chain applications to help drive the expansion of client support for the business and thus playing a key role in the success of our strategic initiatives. Key Roles and Responsibilities

• Be(become) a subject-matter expert on Trade Finance\'s web-based software applications in APAC

• Build and maintain strong relationships with clients to ensure high satisfaction utilizing the applications

• Functional implementation of Trade Finance\'s web-based software applications:
  

• Standard configuration-based setups and access administration for client users
• Provide access administration support to internal stakeholders using the applications for operations
• Coordinate with Implementations team to ensure clients\' expectations are met during the implementation stage
  

• Technical implementation of Trade Finance\'s web-based software applications:
  

• Customized setups for bespoke clients
• Conduct client trainings and refreshers to drive more volumes through these channels
  

• Post-Implementation client support on system issues
  

• Coordinate with internal stakeholders to address issues
• Identify opportunities for enhancements through clients\' feedbacks
  

• Maintain robust documentation of setup requests completion, clients enquiries, production and enhancement logs

• BAU administrative duties

Qualifications:

• Bachelor\'s degree or equivalent
• Minimum of 4 years\' experience working with Front End/Web-Based systems
• Good working knowledge of Trade Finance products and services preferred
• Excellent communication, presentation and written skills
• Strong focus on client and stakeholders satisfaction
• Ability to operate in a collaborative environment and must possess strong interpersonal skills to work effectively with colleagues (Business/Sales/Product/Technology) at various levels of the organization
• Proven leadership skills and capable of delivering exceptional performance under pressure
• Comfortable working within tight deadlines
• Ability to effectively use and manage multiple systems
• Well organized, details-oriented and meticulous nature
• Strong documentation skills
• Business-level spoken Mandarin will be a plus to support and interact with the firm\'s clients and digital platform.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.