Job Description

• Minimum 2 years of experience in IT project management, with specific focus on system operations and maintenance ;

• Professional certification in Project Management (PMP, PRINCE2) and/or ITIL certification;

• Strong understanding of ICT operations and maintenance;

• Knowledge of ICT governance frameworks and best practices;

Required Skills:

• Strong project management capabilities;

• Strong analytical and problem solving abilities;

• Excellent communication and interpersonal skills, demonstrated by ability to engage vendors, engineers and business partners in a constructive and collaboration relationship;

• Proficiency in system testing and quality assurance;

• Strong documentation skills;

Project Management

• Identify, assess and manage project change management and project implementation risks;
• Adopt appropriate project management methodology and tools for the project implementation and/or maintenance;
• Manage and monitor project schedule, scope and budgets, and take corrective actions when needed;
• Manage and maintain regular stakeholder communications and updates;
• Identify and communicate impact of system changes to internal stakeholders and users;
• Coordinate audit reviews and other IT security tests;

Technical Operations and User Support

• Understand system functionality and the operation of technical components, and how it pertains to business processes;
• Investigate and respond to user queries in a timely manner;
• Review and troubleshoot system functionality issues, and coordinate incident report where applicable;
• Work with Solutions Architects and vendors to propose appropriate solutions;

Quality Assurance and Testing

• Assess and provide feedback on testing scenarios and test cases to ensure comprehensive coverage;
• Review test environments, criteria and specifications for effective conduct of various tests;
• Conduct functional testing and accept enhancements and other development work assigned to the vendors;
• Analyse test results and identify gaps and areas of improvement;

Vendor and Contract Management

• Manage vendor relationship, including adherence to contractual obligations and deliverables;
• Develop specifications or request for quotation (RFQ) for system enhancements;

Evaluate vendor's RFQ proposals.