Job Description

Minimum 2 years of experience in IT project management, with specific focus on system operations and maintenance ; Professional certification in Project Management (PMP, PRINCE2) and/or ITIL certification; Strong understanding of ICT operations and maintenance; Knowledge of ICT governance frameworks and best practices;


Required Skills:

Strong project management capabilities; Strong analytical and problem solving abilities; Excellent communication and interpersonal skills, demonstrated by ability to engage vendors, engineers and business partners in a constructive and collaboration relationship; Proficiency in system testing and quality assurance; Strong documentation skills;


Project Management

Identify, assess and manage project change management and project implementation risks; Adopt appropriate project management methodology and tools for the project implementation and/or maintenance; Manage and monitor project schedule, scope and budgets, and take corrective actions when needed; Manage and maintain regular stakeholder communications and updates; Identify and communicate impact of system changes to internal stakeholders and users; Coordinate audit reviews and other IT security tests;




Technical Operations and User Support

Understand system functionality and the operation of technical components, and how it pertains to business processes; Investigate and respond to user queries in a timely manner; Review and troubleshoot system functionality issues, and coordinate incident report where applicable; Work with Solutions Architects and vendors to propose appropriate solutions;




Quality Assurance and Testing

Assess and provide feedback on testing scenarios and test cases to ensure comprehensive coverage; Review test environments, criteria and specifications for effective conduct of various tests; Conduct functional testing and accept enhancements and other development work assigned to the vendors; Analyse test results and identify gaps and areas of improvement;




Vendor and Contract Management

Manage vendor relationship, including adherence to contractual obligations and deliverables; Develop specifications or request for quotation (RFQ) for system enhancements;
Evaluate vendor's RFQ proposals.