Job Description

Job Scope:

Baking & Production Support

Assist bakers in daily preparation, portioning, and baking of pastries, cakes, and other bakery products according to recipes and standards. Help with ingredient weighing, mixing, shaping, proofing, and baking processes. Ensure consistent product quality by following established SOPs and hygiene protocols. Prepare baking trays, molds, and utensils before production and clean them after use. Support product packing, labeling, and dispatch preparation. Maintain cleanliness and organization of workstations and equipment at all times.

Administrative & Coordination Duties

Attend to client enquiries professionally and provide quality customer service through emails & phone calls , IG DMs smooth and seamless pre and post-sales customer service Packing and checking all cakes and against the invoices to ensure accuracy in message

piping, candles, etc
Arranging cakes and sending them out to the respective drivers from the Central Kitchen for delivery Manage and resolve all customer service recovery issues Arranging delivery routes to drivers Stock take and inventory Managing stocks on online platforms and processing online orders Preparation and submission of reports on a daily and monthly basis

Requirements:

5 days work week Excellent communication skills, written and spoken Excited to grow with the brand Passion for excellence and ability to build relationships with clients and understand their needs Responsible and committed individual * A self-starter who is pro-active and able to work independently