Job Description

Junior Client Manager / Client Manager, Singapore Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and PR industries? Join Telum Media and take your career to the next level. Telum Media is a tech company, founded in 2013, that builds connections between the communications and media industries across the Asia-Pacific region, Australia and New Zealand. We work with our friends in journalism and public relations every day to update our comprehensive, APAC-wide information platform, publish breaking industry news and host tailored regional networking and educational events. We are looking for an ambitious Junior Client Manager / Client Manager to join our Client Management Team in Singapore. As part of the Client Management Team, you will work in a fast-paced environment with the existing team and other functions across the group. What you will do:\xe2\x80\xaf

• Support the client management team to execute a regular programme of client check-ins and manage assigned clients to ensure maximum client retention rates through administrative, and occasionally direct, client management against set target.
• Execute an effective onboarding programme for new clients where needed.
• Work closely with the Group Head of Clients on client engagement and strategy where needed.
• Be the go-to person to take on clients for a short period of time in case of leave, departure and any other unforeseen circumstances in coordination with the Group Head of Clients.
• Maintain the company CRM, client and PR database to the highest standard about client activities and PR / Corporate information.
• Ensure instant and timely communication with clients across a variety of channels (phone, email etc.) where needed.
• Identify customers\xe2\x80\x99 needs and wants in terms of the Telum product.
• Ensure clients are aware of Telum\xe2\x80\x99s features & functionality.
• Have responsibility for an ongoing client training programme and undertake client trainings.
• Assist with developing an ongoing client event series.
• Examine client usage data to maintain and grow existing accounts.
• Build long-term relationships with key clients and the PR industry in order to build and maintain existing accounts.
• Work closely with the Group Head of Clients to train up and mentor new client management team members including but not limited to Client Manager and Junior Client Managers.
• Work with the customer support team (the Talk team) to ensure quality of all client interactions.
• Occasionally undertaking a \xe2\x80\x9cshift\xe2\x80\x9d on Telum\xe2\x80\x99s customer service platform to better understand the client experience.

What we\xe2\x80\x99re looking for:\xe2\x80\xaf

• Degree educated or equivalent experience
• Creativity and innovation skills.
• Public speaking.
• Have in-depth understanding of the PR market.
• Hands-on experience with CRM platforms.
• Ability to work well with others.
• Drive to excel and go beyond.
• Strong project management skills.
• Excellent communication and negotiation skills.
• Interpersonal skills.
• Ability to build relationships with clients.
• An organized approach to work.
• Attention to detail.
• Problem-solving aptitude.
• A customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Strong work ethic.

What we offer:\xe2\x80\xaf

• A comprehensive training and development programme to support your career progression
• A hybrid working environment
• Annual leave: 19 days\xe2\x80\xaf
• Company social events

Telum Media is committed to inclusion and diversity, and we encourage all qualified individuals to apply for this position. If you are passionate about developing a career at the heart of the media and communications industries, we look forward to hearing from you. Job Type: Full-time Salary: From $3,500.00 per month Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Experience:

• customer success / client or account management: 3 years (Required)

Work Location: In person