Job Description

Job Summary Responsbile for ensuring operational efficiency and service delivery of the hotel, the Junior Hotel Executive will meet and exceed guest expectations by providing efficient and optimal service experience in accordance with the company\xe2\x80\x99s service standards. Able to work on rotating shifts (including night shift), weekends and public holiday.

Job Duties/Responsibilities

• Ensure check-in and out procedure is carried out promptly and efficiently in accordance to the procedure of the Hotel
• Provide quality service to guests request/feedback, carry out service recovery measures and and following up with traces.
• Maintain cashier float and ensure accurate daily report of all monies received.
• Conduct shift briefings to communicate hotel activities and operational requirements.
• Provide accurate and updated information, places of interests and important tourist information upon guest request; have good knowledge of products, services, pricing, special promotional offers etc.
• Solicit and communicate guest feedback for continuous improvement.
• Perform administrative duties including reports compilation and generation and updating of the system
• Ensure the safety, security and loss control policies and procedures are complied with at for Front Office, Housekeeping and Maintenance.
• Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Duty Manager.
• To assist and perform when required, housekeeping tasks (such as bed cleaning and making, toilet washing, office cleaning, high dusting, surface wiping, floor sweeping and mopping, replenish of supplies, clearing of rubbish, etc).
• Manage the day-to-day operations and liaise with various stakeholders to ensure timely completion of maintenance service requests.
• Ensure all facilities maintenance works are carried out with the least disruption to the business operations with appropriate scheduling, action plans and safety concerns
• Perform any other duties and responsibilities as and when assigned by Management.

• People orientated with excellent organisational, interpersonal and administrative skills
• Service-oriented and passionate to work in the hospitality industry
• PC literacy and ideally should be proficient in Microsoft Word and Excel
• Good team player, ability to work with minimal supervision and meticulous
• Good command in spoken and written English is essential and any additional languages is an added advantage
• Have impeccable follow-through; and \xe2\x80\x9cCan Do\xe2\x80\x9d attitude and mindset
• Well-groomed and professional disposition