Job Description

Responsibilities:

To ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses. Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes. Plan, implement and support Patch Management and Software Distribution services. Provide administration of back-end infrastructure services with focus on PC Imaging. Support desktop and server related escalations pertaining to Workplace Management tools issues. Perform Quality Assurance testing for changes to endpoint devices. Contribute to the streamlining of daily operational processes, such as automations. Ensure smooth running of daily operations. Update and maintain proper documentation and reports. Any other ad-hoc duties as required or assigned.

Requirement:

Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System. At least 2 years of experience in end to end operations management experience which

includes configuring, upgradation and resolution related to Wintel infrastructures such as Windows


Servers, OS clustering, Hyper-V and VMware Virtualization, IIS, Biztalk and other related products


and cloud services such as AWS, MS Azure.
Hands-on experience on managing environment running on server virtualization

technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices. Strong analysis and design background with sound documentation experience. Understanding of networking concepts and security best practices in AWS, Azure. Scripting skills in Python, Shell, or other relevant languages. Proficient in troubleshooting skills. Effective communication skills. * Self-driven and ability to work independently.