Job Description

JOB DESCRIPTION

Customer Service

Maintain a positive and professional working relationship with internal and external clients

Respond to customer service requests in a timely manner

Respond to emergency calls (during shift work)

Maintain Data Center Systems

Assist the Shift Engineers, Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems

Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment

Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan

Conduct daily routine checks based on a pre-determined checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition

Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review subcontractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures

Maintain log and records of instrument readings, equipment and consumable stock level

Report all unlocked doors and racks to the security control

Assist in briefing and handover to Shift Duty Technician on all outstanding issues and Standing Instructions from the Operation Lead / Assistant Manager / Manager

Report any incidents and field service tasks

Adhere to all quality, health & safety, and environmental policies within the CE domain

Comply to site required policies, guidelines and practices

Job Location

Respective DC Sites

JOB REQUIREMENTS

• Diploma/Degree in Electrical, Mechanical Engineering, Facilities/Building Management or equivalent field of study
• Able to understand and appreciate the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems
• Understanding of complex automatic control equipment, including relay logic, programmable logic controllers (PLC\'s), building management systems, and their integration with the data center infrastructure
• Knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred
• Proficiency in both written and spoken English
• Proficient knowledge of HVAC and/or Electrical Systems
• Able to work rotating shifts and on weekends/public holidays

BUSINESS UNIT

Keppel Telecommunications & Transportation

Keppel Corporation