Job Description

Key Account Manager - copy for req2671

Vacancy Number: req3128

Location: Singapore IBP

Location Address:
2 International Business Park, #04- 06 The Strategy (Tower 1)
Jurong East, Singapore, 609930
Singapore

Closing Date: 31/12/2022

Be part of our journey
As a global leader in speciality chemicals, we continue to succeed and strengthen our delivery of innovative, sustainable and high-performance solutions. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing market place.

Our ideal person
As a business, it\'s really important to us that we find the best person for the job and that you have the best opportunity to succeed in the role. To help, we have outlined our expectations for the role and what core skills and experiences we require as well as what would make you an ideal fit. In turn, we hope this helps you evaluate if this is the right job for you.

Job Responsibilities:

Maintain and grow business at key accounts/customers by developing appropriate contacts within the organisation (purchasing, technical, marketing). This may include contacts in multiple countries and efforts to develop and negotiate sales which may ultimately be delivered in another geographic territory.

Develop key account plans for designated customers and liaise with sales people in other territories as required. Act as the prime link into the key customer. Key customers will often be the larger multi-national customers where there is multi-regional business requiring broad coordination. Develop and coordinate regional or global price lists. Be viewed as the authority at the Key Account both internally and by the customer.

Develop new business by identifying potential sales opportunities and by following up new leads and sample requests. Negotiate the best achievable commercial agreements for product sales to achieve budget/sales targets and in line with business, marketing, and pricing policies. Expand the contact base at senior multi-functional levels.

No direct line management but there is a need to provide coaching for less experienced sales representatives in order to develop their commercial and selling skills. Provide joint visits if required.

Report regularly on business (e.g. C4C visit reports) in the designated markets and regions, identifying any threats or opportunities as they arise. Identify and implement improvement plans. Gather data on market prices and competitor behaviour and feedback to the relevant Sales & marketing teams.

Visit customers in order to explain, promote and recommend Croda products within designated markets and regions. Coordinate projects and development work with customers. Ensure all customer issues/complaints are actioned within Croda and responses fed back to customer.

Liaise with all necessary Croda functions (e.g. sites, supply chain, finance, PAD) to ensure all requirements (customer & Croda) are fulfilled from order receipt to cash collection.

Update sales forecasts as required and provide an annual budget for the territory or key accounts.

Assist in the promotion of new and existing products by attending exhibitions and undertaking marketing projects as directed by sales management.

The role is expected to have significant time away from home including overnight stays.

Croda