Job Description

Overview

Element has an opportunity for a Key Account Manager to join our growing team. In this role, you will be responsible to lead and support the development of the assigned key accounts. You are also required to gather and analyse market and industry intelligence, metrics, and trends to determine customer needs and to identify opportunities early in the sales cycle to ensure maximum share of wallet.

This role is based in Jalan Boon Lay, Singapore.

Responsibilities

• Produce in-depth Key Account Plans detailing the current relationship, areas of growth opportunity, and tangible objectives which you will then lead and achieve
• Determine the needs of your customers and implement procedures to ensure that they receive premium customer service and increased customer satisfaction
• Work closely with General Manager, Sales Director, Sales Manager and Lab Managers on all aspects of selling
• Prepare and lead customer meetings and presentations, engaging other parts of the business as necessary to maximise the opportunity
• Take ownership for Account performance, and manage Service Level Agreements

Skills / Qualifications

• Minimum Degree in Engineering with preferably 5 to 8 years of account management experience
• Proven successful business development and owner of a strategic mindset
• Strong demonstrable experience in customer relationship management (& managing expectations)
• Experience of developing and owning sales & marketing objectives, and account plans, with a track record of delivering against them
• Hold a current clean driving licence
• Willingness to travel for business engagements
• Strong IT skills, particularly use of Microsoft Office, PowerPoint and CRM, and excellent presentation skills are essential to this role

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Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to \xe2\x80\x98Make tomorrow safer than today\xe2\x80\x99.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming \xe2\x80\x9cthe world\xe2\x80\x99s most trusted testing partner\xe2\x80\x9d.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

Element Materials Technology