Job Description

Key Account Manager


Develop, maintain and measure the Client\xe2\x80\x99s world-wide activity with your customer(s). Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with our execution teams and the customer(s).

Client segments : Hi-Tech & Pharmaceutical

Responsibilities

• Dedicate yourself to the success of the Client\xe2\x80\x99s and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Create and communicate a global strategic business plan in alignment with the customers\' and the Client\xe2\x80\x99s company goals.
• Penetrate customers\' organization structure at all levels, developing relationships beyond the main point of contact at all locations.
• Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for the Client.
• Improve your personal knowledge of your customers\' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on the Client\xe2\x80\x99s service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Ensure global visibility and collaboration across the Client\xe2\x80\x99s network (strategic updates, KPI\'s, service deliverables and initiatives).
• Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting your efforts.
• Create and deliver effective customer business reviews with emphasis placed on how the Client\xe2\x80\x99s can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI\'s.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through BI portal (LAM accounts).
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & customer account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.
• Travel when necessary.
• Regular 1:1 meetings with CRDM with expectations review

Qualifications

• University or equivalent business qualifications
• Minimum 7 years industry experience
• Proven work experience in business development
• Proficient in MS Office and CRM software
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong presentation skills
• Strong analytical skills
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect

We invite you to write in to Kevin at k.chong@jondavidsongroup.com , with your updated CV (in MSWord format). We regret to inform only selected candidates will be notified. However, if you are not selected, we will keep your CV and contact you for suitable role(s) that comes along.

Kevin Chong
WA: +65-62957159
EA Reg No. R1109670
EA License No. 08C470

JonDavidson