Job Description

KTLO Ops Engineer

The creation of Temus was catalysed by the need for sophisticated digital capabilities to drive transformation across the public and private sector, in Singapore and broader region.

Our approach seeks to drive transformation holistically, which looks beyond the use of technology and covers all aspects of people, process, change management and policy, which is critical to driving successful transformation outcomes.

Everything we do is geared towards helping transform people\'s lives through technology.

We seek to achieve simplicity in everything we do, in the way people embrace technology, the way we serve our clients and the way we run internally.

We offer end-to-end transformation that starts with a design for value orientation and walks the path with strong IT service and delivery capabilities, centered in Singapore.

We are committed to offering a strong talent value proposition, where we stand for purposeful and impactful work, and at the centre of Singapore\'s technology ecosystem.

The Role

The Service Operations Engineer provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.

He/She is responsible for delivering new and improved capabilities in systems monitoring, recovery and stability aspects of the system.

Responsibilities

Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks

Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities

Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity

Defect fixes and resiliency related improvements

Assist in training

Assist in investigation of user reported issues

Develop mitigating and/or preventive solutions

Provide on-going maintenance support for production systems/applications and 24/7 stand by support

Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.

Evaluate potential solutions and make recommendations to resolve application issues and user queries.

Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)

Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.

Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)

Assist with the co-ordination in administration matters such as contract renewals, SSL Cert purchases and renewals.

Liaise closely with business users and build good rapport.

Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.

Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.

Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.

Provide periodic updates and reports to internal and user management

Requirements

A recognized diploma / degree in IT or related discipline

At least 3 years of hands-on experience in software development and maintenance support

Possesses an excellent understanding of business requirements and IT strategies

General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other

systems.

Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.

Possess strong MS platform knowledge and skills.

Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions

Full project lifecycle experience in designing and implementing large applications.

Good problem solving and analytical skills to resolve technical problems;

Good communication skills and a team player to work in a dynamic and high performing environment.

ITIL v3/v4 certification and strong service oriented experience / background preferred

Strong Knowledge and understanding of IT industry environment and business needs

Proven experience supporting Web / Mobile / Client based applications

EnviroDynamics Solutions