Job Description

Account specialist (Korean speaking- Korean market)- welcome to non-experienced

Visa Type: Work Permit

Salary range: Up to $S4,200 + Monthly commission

Job Responsibilities:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client's experience by driving optimal and appropriate product adoption.
• Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client's Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser's business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organisation and for the effective implementation, maintenance and continual improvement of the Quality Management System.

Requirements:

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's
• Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the
• supporting market.

Processes:

• Cold calling and finding relevant contact details to reach out to unresponsive clients
• Respond within the client's requested time window
• Send an email follow-up for every successful call 6 hours of talk time per day with adherence to AUX code
• Uphold Quality Assurance standards, call compliance, and code of conduct
• Log accurately, record all calls
• Success story (2 per month, varies by region)
• Reporting as required

This sales role requires

• Up to 6 hours call time per day
• Up to 9 KPIs
• To ensure quality, we also have Quality Assurance and Customer Satisfaction scores as KPIs

Company Reg No.: 201131609D, Licence No.: 11C4684, EA: R2094006