Job Description

L1 Desktop Engineer [Salary: up to 2.3K ] min NITEC / Higher NITEC or Diploma in any IT discipline / Min 1yr exp : Provides onsite support to users with good customer satisfaction for main and off-site; Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure; Helps to maintain or improve the overall image of the support team; Level 1 & 2 level trouble shoot and problem resolutions; Provide technical and operation support; Work to reach service level target; Break/fix for patches, software distribution and preventive maintenance; Managed the media and documentation related to the equipment supported; Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities; Install the inventory scanning agent upon any new asset; Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning; Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository Support IMACs each IMAC is treated as a case; Provide break fix to software distribution patches where customer will provide the instructions Job Requirement: Nitec in any discipline 1-2 years' experience Strong problem solving and system troubleshooting skills Technically proficient in Microsoft Office and Windows desktop