Job Description

T Level 1 Support Responsibilities: * Provide helpdesk support to end-user through appropriate communication and responsive services * Troubleshoot and support issues related to the domain, serv T Level 1 Support Responsibilities: Provide helpdesk support to end-user through appropriate communication and responsive services Troubleshoot and support issues related to the domain, servers, end terminals, COTS application, and network Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use tools and diagnostic utilities to aid in resolving support requests. Document all reported incidents and service requests Assist and train users to improve the user experience Assist in the deployment of hardware for customer events at designated locations Support customer's events which may require some days of shift work Carry out patching of firmware and cyber security patches for hardware eg servers, routers,switches, as well as COTS patches Install antivirus software and ensure virus definitions are up to date. Requirements: Minimally with Diploma in IT or with a relevant course. Candidates with no experience are welcome to apply. Travelling to various sites islandwide is required Knowledge in Windows server OS, Linux OS in a virtual environment would be an advantage Knowledge in network switches/routers would be an advantage Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment Pro-active, dynamic and with good analytical/conceptual thinking Able to work independently as well as in a team and good interpersonal skills Maestro HR damien lee tian hong R1106726 16C8462