Job Description

Job Responsibilities:

• Understand TCP/IP and troubleshoot network connectivity issues effectively.
• Perform hands-on tasks with LAN, WAN, and Datacenter devices.
• Monitor and manage data center operations efficiently.
• Configure and troubleshoot Cisco switches (2960X, C9200, C9300, C9500) and routers (ASR/ISR series).
• Manage configuration and troubleshooting of Cisco C9260x and C92xxL switches.
• Work with Meraki switches, wireless devices, and access points proficiently.
• Install, configure, and maintain network hardware including switches, routers, firewalls, and Access Points.
• Expertise in device firmware upgrades for routers and switches.
• Conduct switch replacement processes and manage device mounting/unmounting from racks.
• Rack, cable, and configure network hardware, servers, and assist offshore teams with activities.
• Proficient in Layer 2 protocols such as VSS and VPC technology.
• Manage inventory and asset tracking efficiently.
• Understand Checkpoint and FortiGate Firewall systems.
• Familiarity with Zscaler - ZIP/ZPA/ZCC.
• Evaluate technological needs and recommend appropriate solutions using industry standards.
• Collaborate effectively across internal and external organizations.
• Assist in the creation of Root Cause Analysis (RCA) reports.
• Develop MOP/SOP and oversee change management processes.
• Demonstrate critical decision-making skills to resolve technical issues promptly.
• Conduct shop floor visits during P1 issues and participate in on-call rotation during weekends.

• Diploma in Information Technology, or related field.
• Experience in network engineering or related roles.
• Proficiency in Cisco networking devices and Meraki solutions.
• Understanding of TCP/IP, LAN, WAN, and Datacenter operations.
• Experience with firmware upgrades, switch replacements, and device mounting/unmounting.
• Knowledge of Layer 2 protocols and firewall systems (Checkpoint, FortiGate).
• Familiarity with Zscaler technologies.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and across teams.
• Problem-solving and decision-making abilities.
• Willingness to participate in on-call rotations and respond to urgent issues as needed.

Manpower