Job Description

ABOUT THE JOB:

Troubleshoot and resolve hardware and software issues on desktops and laptops, with a focus on VIP users Prioritize and handle all incidents and service requests, ensuring immediate attention to VIP-related tickets Perform root-cause analysis for recurring issues and document resolution procedures Execute IMAC (Install, Move, Add, Change) tasks including PC staging, hardware and software setups Liaise directly with end-users, internal support teams and third-party vendors when needed Provide onsite and remote support during special events, meetings, and executive presentations Maintain ticketing system with up-to-date status, resolution steps, and follow-ups Offer basic local network support and collaborate with central network teams Support Connected Backup tools and general IT asset management Assist server maintenance tasks in coordination with local server teams POS system experience is a plus - not mandatory but appreciated

ABOUT YOU

5-7 years of experience with Level 2 IT support in a corporate environment Proven track record in VIP end-user support, including C-level stakeholders Experience with Windows OS, Microsoft 365 suite, and Active Directory Familiarity with POS systems or retail environments is a strong asset Knowledge of ITSM tools (e.g. ServiceNow) and ticket lifecycle management Understanding of basic network protocols: DNS, VPN, TCP/IP Familiarity with hardware repair processes and escalation procedures Academic background: technical degree or engineering school in IT or a related field You are customer-focused, autonomous, and able to manage pressure with composure
Job Types: Full-time, Permanent

Pay: $4,000.00 - $5,000.00 per month

Location:

* Singapore (Preferred)