Job Description

Who we are

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects since 2007 - this is made possible by an international team of 7600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential.

At Amaris Consulting, we strive to provide our candidates with the best possible recruitment experience.
We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call

: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews

: (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your manager of course, but also other people related to your future role. We will talk in depth about you, your experience and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris Consulting: our culture, our roots, our teams, and your career opportunities!

Case study

: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As every role is different, we adapt the process accordingly, always focusing on the best possible candidate experience. We look forward to meeting you!

Job description

Join our team and start a new adventure in an international and dynamic environment where you will be able to fulfil your career expectations in a fast-growing organization.

Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in an industrial field, but above all, being an ambassador of our organization to clients thanks to:

Your interpersonal skills and ability to listen in order to build a strong relationship of trust with our clients and fully understand their challenges and issues Your curiosity and eagerness to learn, as we support over 1000 clients from all sectors worldwide

Your missions

Troubleshoot and resolve hardware and software issues on desktops and laptops, with a focus on VIP users Prioritize and handle all incidents and service requests, ensuring immediate attention to VIP-related tickets Perform root-cause analysis for recurring issues and document resolution procedures Execute IMAC (Install, Move, Add, Change) tasks including PC staging, hardware and software setups Liaise directly with end-users, internal support teams and third-party vendors when needed Provide onsite and remote support during special events, meetings, and executive presentations Maintain ticketing system with up-to-date status, resolution steps, and follow-ups Offer basic local network support and collaborate with central network teams Support Connected Backup tools and general IT asset management Assist server maintenance tasks in coordination with local server teams POS system experience is a plus - not mandatory but appreciated

Your profile

Experience with Level 2 IT support in a corporate environment Proven track record in VIP end-user support, including C-level stakeholders Experience with Windows OS, Microsoft 365 suite, and Active Directory Familiarity with POS systems or retail environments is a strong asset Knowledge of ITSM tools (e.g. ServiceNow) and ticket lifecycle management Understanding of basic network protocols: DNS, VPN, TCP/IP Familiarity with hardware repair processes and escalation procedures Academic background: technical degree or engineering school in IT or a related field Fluent in English; any additional language is a plus You are customer-focused, autonomous, and able to manage pressure with composure

What we offer

An international community bringing together 110+ different nationalities An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities A robust training system with our internal Academy and 250+ available modules A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.) Strong commitments to CSR, notably through participation in our WeCare Together program
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Job Types: Full-time, Permanent

Pay: $4,500.00 - $6,000.00 per month

Work Location: In person