Job Description

DESCRIPTION

Salary up to $6000 + standby allowance

Working Days: Mon to Fri, 830am to 6pm

Location: Ang Mo Kio

JOB SCOPE

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff
• Performing system recovery if needed
• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior
• Ensuring that the System runs according to contractual specifications after problem resolution
• Providing advice on system / database performance monitoring and tuning
• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request
• Complete all Service Requested accordingly to SLA timeframe
• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability
• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support
• Coordinating system development tasks to include design, integration and formal testing on the Change Request
• Overseeing all transitions into production on the Change Request
• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request
• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request
• Managing and document system configurations on the Change Request
• Perform troubleshooting and resolve incident based on SLA
• Generating the relevant administrative records and reports

REQUIREMENT

• At least 3 years of IT experience

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Jeremy Ong Wei Jie

Registration Number: R22110420

EA Licence No.: 06C2859 (MCI Career Services Pte Ltd)

Additional Information

Career Level

Senior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

With over 100 professional employees, our dedicated consultants who are equipped with capabilities to hire both technical and functions roles across wide spectrum of industries have been managing over 2,500 monthly advertisement and successfully matched 9,000 over job placement yearly. We are here to connect, understand, source and deliver to meet your needs. We have 3 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also make companies interesting!

Additional Company Information

Registration No.

200701947W

EA No.

06C2859

Company Size

51 - 200 Employees

Average Processing Time

15 days

Industry

Human Resources Management / Consulting

MCI Career Services