Key point of contact in Asia for tier-3 browser related support for incident and service request.
Work with Lines of Business / Program Managers / Application Owners and stakeholders to ensure that web applications are functional on preferred browsers.
Create and update baseline settings documentation for all browsers across all platforms.
Maintain Intune CSP and related policy configuration.
Manage support tickets in ServiceNow platform, including incident, service request, change and problem.
Create and maintain Knowledge Base articles for the web browsers topics.
Create and update baseline documentation for all browsers across all platforms.
Collaborate with Packaging Team for deployment of browser frontend technologies.
Troubleshoot complex issues with vendors.
Requirements
Bachelor\'s Degree in Computer Science / Information Technology / Engineering or similar
Minimum 8 years of IT support experience with at least 2 years experience in tier-3 browser support.
Good knowledge of Microsoft Endpoint Manager (MEM), Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers.
Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc) on Windows, MacOS and Linux operating systems.
Good knowledge of Microsoft registry, Microsoft Entra and Azure Active Directory fundamentals.
Intermediate scripting skills in Microsoft Powershell.
Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third party browser publishers\' KB articles and guides.
Good business writing skills in documentation drafting
Shortlisted candidate will be offered a 1 year agency contract employment.