Job Description

Global Operations



Law Enforcement Response Lead (APAC and AMS), Trust & Safety



Location

:



Singapore



Employment Type

:



Regular



Job Code

:



A254781



Responsibilities



About the team

The Law Enforcement Response Team (LERT) analyzes and responds to time critical user data requests, preservation requests and inquiries from law enforcement agencies. LERT partners with Legal, Outreach, Policy, the Data Protection Office (DPO), Data Science, Project Management, Product and Engineering and other cross-functional Trust and Safety teams. Protecting user data and our community is central to everything we do.



Mentor, coach and lead a high-performing team of Law Enforcement Response Specialists based in Singapore and US who are on the front line handling a high volume of inbound user data requests from law enforcement agencies. Foster an inclusive, resilient team culture that supports sustainability and growth Set clear goals, monitor performance metrics and workflow health, and coach team members to achieve high standards of execution. Empower the team to scrutinise requests to ensure strict compliance with applicable law such as the Tiktok's Terms of Service, TikTok's Law Enforcement Guidelines, SOPs and user privacy policies. Communicate with law enforcement agencies, government agencies and internal stakeholders on detailed processes and policy questions. Manage how LERT responds to all types of law enforcement requests for user data in the APAC and AMS region and working cross functionally to improve our policies and processes. Collaborate with cross-functional internal teams and external partners to inform, influence, support and execute improvements to policies, procedures and tooling. Gather and analyse relevant data to improve internal processes and consistently implement efficiencies in the LERT AMS/APAC team. Produce reports for leadership, lead LERT related projects and work with cross functional teams to provide accurate data metrics for external publications such as Transparency Reports.

Qualifications

Minimum Qualifications:

Bachelor's degree in law, criminal justice or related field. 3 - 5 years of experience in managing LERT, Legal Operations or Trust & Safety Operations. Strong leadership, people management and stakeholder management skills. Fluency in English and advanced English writing skills. A deep understanding of how law enforcement agencies can access user data (e.g., court orders and other judicial orders) and experience in retrieving and formatting data using various internal tools and platforms that continue to evolve. Strong analytical skills and a proven ability to analyse and accurately process data in a fast-moving environment with tight deadlines with exceptional attention to detail and the ability to work independently and take initiative Strong organisational and time management skills, with the capacity to prioritise tasks effectively

Preferred Qualifications

Comfort navigating ambiguity and evolving risk landscapes; ability to drive clarity and structure for others Experience with operational tooling, automation, and or data analysis (e.g. SQL, dashboarding tools)

Job Information



About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



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Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



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Diversity & Inclusion



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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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Trust & Safety



TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.



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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.