Job Description

Job Number 24002689
Job Category Reservations
Location CEC Singapore, 238B Thomson Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Act as the primary point of contact for employees after they finish training and before they begin their unassisted shifts on the floor. Communicate and reinforce company values, vision, and culture to new employees. Work closely with Core Services employees to monitor performance, provide feedback and conduct training refreshers when necessary. Support training classes when needed and will need to build a strong working relationship with the training team to ensure that employees are receiving dedicated support as they exit training to enable success moving forward. Verify that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. Coach and develop employees and encourage and motivate employees to perform their best.

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests\xe2\x80\x99 service needs; thank guests with genuine appreciation. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

SKILLS & EXPERIENCE

Possess strong knowledge of reservation policies and procedures, as well as Marriott Bonvoy program. Prior experience in performance coaching, employee engagement and refresher sessions/training delivery. Bilingual in English and Korean will be a strong advantage to provide coaching and engagement with Korean-speaking associates.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world\xe2\x80\x99s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

Marriott