Job Description

Role Responsibilities

• The successful candidate will lead CPBB Global Personal Banking Business Analytics initiative and drive business growth & data driven decisions.
• Leading BI/Reporting function for Personal Banking segment and related products of CPBB. Manage reporting, insight analytics and drive business growth agenda.
• Extend analytics support spanning across entire gamut of business (Customer Acquisition, Portfolio Management, New Product Development).
• Drive self-serve adoption across analytics & business user community.
• Interact with business divisions and analytics function to understand their business requirements and translate them into data requirements (data, data structures and data model requirement) for Infrastructure Teams.
• Lead the effort on business data - understand business data requirements, explore data sources, reconcile outcome, establish business logics and curate data dictionaries, etc.
• Enabling customer satisfaction by providing quality service, submitted in a timely manner and communicated effectively
• Continuous Improvement in Productivity to the standards prescribed from time to time
• Continually reviewing all assigned processes to identify opportunities for quality and process design improvement

Responsibilities

• As Global Personal Banking Business Analytics Lead, the candidate will lead E2E effort to delivery CPBB Personal Banking Business Analytics agenda, in partnership closely with Business Banking Segment, Technology, Compliance, ICS and other Functions in SCB.
• Drive optimal design and implementation of global Personal Banking Datamarts, business data quality control, user access control, functional reconciliations
• Leading BI/Reporting function for Personal Banking segment and related products of CPBB.
• Drive self-serve adoption across analytics & business user community.
• Interact with business divisions and analytics function to understand their business requirements and translate them into data requirements (data, data structures and data model requirement) for Infrastructure Teams.
• Lead the effort on business data - understand business data requirements, explore data sources, reconcile outcome, establish business logics and curate data dictionaries, global standard datamart creation, etc.
• Enabling customer satisfaction by providing quality service, submitted in a timely manner and communicated effectively
• Continuous Improvement in Productivity to the standards prescribed from time to time
• Continually reviewing all assigned processes to identify opportunities for quality and process design improvement
• Collaborate with external partners to explore data for insights and growth opportunities. Translate analytic insights into concrete, actionable recommendations for business or product improvement
• Able to optimally function within an Agile environment

Own the Business Analytics delivery for global Personal Banking including the following:

• Identify business use cases, e.g. reporting, Analytics, AI modelling, client engagement, campaigns, etc.
• Standard and unified data consumption layer design for reporting and analytics
• Various testing
• Curation of data catalogue for CPBB Analyst communities and promote self-serve capabilities
• Enterprise BI reporting design
• Ensure future data and MIS requirements, and delivery roadmap is robust and complete
• Drive the transformation to global standard report delivery including business KPI definitions, report design / visualization, user adoptions and etc.
• Strong data governance and control

Strategy

• The candidate should have strategic mindset and the ability design and implement Data and BI strategies for CPBB in the context of overall CPBB strategy.
• The candidate should also be well versed of Data Analytics industry trends and new technologies.

Business

• Manage Business BAU delivery of standard and consumable data and reporting capabilities with focus on Personal Banking Segment; Deliver insights to help shape strategy across a wide spectrum of business and technology areas; Provide guidance and thought-leadership on analytical best practices to team members and business partners; Collaborate with external partners to explore data for insights and growth opportunities. Translate analytic insights into concrete, actionable recommendations for business or product improvement

Processes

• Manage Data Analytics Process and ensure solid governance and control in place.

People & Talent

• Being a change agent in Business Analytics; challenging status quo; never settles. Lead the effort to build a strong and capable team in GBS off-shore center

Risk Management

• Work close with Operational Risk function.

Governance

• Be the business owner for data governance & data management with respect to client interaction data

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Group Business Analytics teams to achieve the outcomes set out in the Bank\'s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Group CPBB MT, Country CPBB MT, Segment Heads, Product Heads, COO MT, Control Functions
• GBS HR, GPS, Finance, Compliance, Quality, Program Management Office, Corporate Communications, Technology, ISCI

Our Ideal Candidate

• 10 years of experience in running Business Analytics, including KPI definition, building reporting and insight analytics.
• Strong Quantitative background: advance degree in Statistics, Computer Science, Engineering, related data centric field. etc.
• Strong analytical skills with business analysis experience or equivalent. In-depth knowledge and understanding of financial-services/ banking-operations and SME banking is a must.
• Strong understanding of Personal Banking services including CCPL, CASA, TD, Mortgage, WM Products is a must
• Deep experience developing successful data & BI platforms and solution to business problems
• Proven track record of solving ambiguous and highly complex data problems.
• Strong interpersonal and communication skills. Must be able to explain technical concepts and analysis implications clearly to a wide and senior audience, and be able to translate business objectives into actionable analysis
• Ability to design processes and procedures which are continually reviewed, improved and changes communicated for effective implementation, with consensus of key leaders in the wider organization
• Ability to understand and connect business drivers and rationale for and application of those relevant to the Retail business.
• Technical skills - Big data engineering, datamart design, SAS, SQL, Python, Spark, PySpark, Spark SQL, Tableau or MicroStrategy

Role Specific Technical Competencies

• Data Warehousing/ Datamarts design, implementation & management
• Programming skills such as Python, Spark SQL, PySpark, SAS
• BI Tool such as Tableau or MicroStrategy
• Business Analytics and client insight
• Personal Banking and Trade, Corporate Loans, FX Domain knowledge

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

eFinancialCareers