Job Description

:Business Excellence (BE) Department plays a pivotal role in driving the operations strategies to transform the organisation into one that is customer-led. Through driving business process re-engineering, analytics, digital and mobile-first, we deliver differentiated and superior customers\' experience.In Business Excellence team, you will be the Team Lead of the Shared Services Business Analyst for Life and Health Operations. You shall possess good people management skills, strong business analysis and communication skills to fill the role, to implement operational strategies to achieve INCOME Goals 2025. This includes the delivery of an empowering customer experience enabled by integrated digital processing and mobile capabilities.The Business Analyst team supports business in product launches, process re-engineering, business and regulatory initiatives that seeks to achieve operations excellence.Key responsibilities include:

• Lead the Business Analyst team to perform business process analysis, propose new ways of working to streamline and achieve operations efficiency. In this aspect, you will work with stakeholders to understand business needs, translate them into actionable operational business requirements and use cases. Constantly leverage on new capabilities to transform operations through digitalisation and mobile-first.
• Responsible to deliver KPI goals, strategic and business initiatives, including managing team, work planning to ensure team resources and timeline are aligned.
• People management to coach and motivate the business analyst team to deliver the KPI goals, strategic and business initiatives.
• Conduct system and process gap analysis with key stakeholders, including business users, IT and technology vendor. You will put together the finalised business rules and re-designed processes for automation.
• Work together with relevant IT teams to design IT solutions to meet the business requirements. Devise / review User Acceptance Testing (UAT) plans ensuring sufficient test scope is covered.
• Provide post-implementation support in customers or system-related issues.
• Perform data analytics to gain new insight into customer behaviour and optimisation of existing business processes to deliver a better customers\' experience.

• Bachelor degree in Business Information Systems, Information Technology or higher qualification.
• At least 8 years of relevant working experience, preferably in Life & Health Insurance industry.
• People management and experience in leading / supervising a team.
• Passionate with digital transformation and possess relevant track records in handling process re-engineering projects.
• Proactive, resourceful and able to engage stakeholders from different business domains.
• Good project management skills.

• Ability to work with partners across the organization to achieve a common goals.
• Proactive, resourceful and able to engage stakeholders from different business domains.
• Excellent problem analysis skill, innovative and creative in defining solutions.
• Adaptable and able to work well with different organisation culture and behaviour.
• Strong sense of drive and commitment to deliver on responsibilities.
• Excellent verbal and written communication skills.

Income Insurance