Job Description

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Job Details
Lead, Collection Transformation

Requisition Number: 44591
Job Location: Singapore, SGP
Work Type: Hybrid Working
Employment Type: Permanent
Posting Start Date: 08/12/2025
Posting End Date: 25/12/2025
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Job Summary
We are seeking a strategic and analytical professional to lead initiatives and projects for the Group Collections & Recoveries function, and to support Singapore and ASEAN cluster in driving the related projects to ensure effective execution and alignment with business priorities. This role also involves providing analytics, data insights, reports for ASEAN cluster, enabling data driven decision making for performance improvement.
Role Responsibilities

• Lead the FFG projects for Collections & Recoveries function. Track the portfolio of initiatives that will deliver on the vision with clear performance accountability; incumbent will be responsible for measuring milestones and progress updates
• Track project metrics, progress, and tasks of the Project/ Programme, including financial management, project planning, overall project governance and various management reporting
• Assist the strategy and collections head in driving FFG initiatives & projects for Singapore, ensuring effective execution and alignment with business prioritises.
• Support collection analytics and data insight activities for Singapore and ASEAN cluster to enable data drive decision making for performance improvement.
• Contribute to collections projects for ASEAN cluster including initiatives focused on performance metrics, trend analysis, portfolio risk and process enhancement.
• Partner with country and key stakeholders to ensure timely execution of initiative and alignment with business objectives for Singapore
• Continuously build knowledge in project management, analytics tools to assist in enhancing the Singapore collections strategies and support ongoing transformation efforts.

• Manage and track execution progress of approved initiatives to drive the Transformation agenda
• Ensures that programmes and portfolios are aligned with operational and strategic objectives
• Identify and rollout process improvements, leveraging data analytics and automation to enhance collection effectiveness.
• Prepare comprehensive performance reports and executive dashboards for senior leadership.
• Develop high-impact dashboards to communicate performance trends, cost management insights, and strategic recommendations.
• Translate complex financial and operational data into compelling visuals and narratives for executive decision-making.
• Maintain strong stakeholder engagement with Business, TTO, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups to support the Transformation agenda.
• Ensure appropriate and insightful data and analytics that can drive business decisions
• Collaborate with risk, business, and technology teams to drive alignment on strategic priorities.
• Prepare reports, presentations, papers and review material to support discussions and decision making at various forums
• Supports continuous improvement and operational efficiency of processes to optimise operating model and employee experience.
• Working closely with country collections strategy and MI analyst
• Set effective metrics and standards, transparently communicating them relevant stakeholders
• The ability to identifying, assessing, monitoring, controlling and mitigating risks, identify key issues based on Operational Risk Framework and put in place appropriate controls and measures.
• To ensure that all collection activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country, Group Collections and the overall OR framework.
• Support financial and governance reporting that accompanies the Group's governance and risk management processes.
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate
Skills & Experience

• 10+ years of experience in collections strategy, recovery management or related areas, with a strong focus on global or multi-market environments. Knowledge of Business Banking segment preferred.
• Ability to develop dashboard and usage of relevant tools
• SAS/SQL knowledge preferred
• Strong analytical skills, with experience in leveraging data to drive insights and decision-making.
• Excellent leadership and stakeholder management skills.

Qualification

• Bachelor's or Master's degree in finance, Economics, Business, or a related field.

Role Specific Technical Competencies
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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