Job Description

Responsible for end-to-end operations and maintenance of Singtel's SD-WAN platforms, including incident management, configuration changes, security governance, and performance reporting. Also contributes to the design and implementation of new platform products and services

Make an impact by:

Handle regular preventive maintenance on the SD-WAN Platform Operations. Support the expansion, upgrades and roll-outs of new network and systems infrastructure involving hardware such as routers, switches, firewalls, virtual appliances, VNFs, network monitoring and management systems. Support engineering teams on new product/ feature implementation, node deployment, and technical support matters. Responsible for troubleshooting and timely resolution of faults/issues within the SD-WAN platforms services. Analyse SD-WAN platforms performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc. Prepare statistical reports on network and equipment performance. Analysing financial information (e.g. revenues, expenditures and cash management) to ensure all operations are within budget. Presenting annual budgets to management. Vendor negotiation and preparation of cost analysis and justifications. Perform SD-WAN platforms performance analysis. Proactively engages Engineering teams and recommend courses of actions to prevent incidents that may be caused by performance issues. Archive prepared reports for future reference of job performance. Review financial documents in preparation for the next cycle. Negotiation with vendors has led to expenditures within budget and maximized value. Audits and reviews of the SD-WAN Platforms in parts or as a whole to keep in terms of the environment landscape

Skills for Success:

A Bachelor's degree Electrical / Electronic / Computer Engineering / Computer Science / Information Systems 10 years minimum of IP network experience with 3-5 years experience with systems operations, DevOps or cloud operations Possess expertise with routers and switches installation e.g. Cisco, Juniper, Mellanox, Dell SONiC. Posses expertise with Cisco SD-WAN, VMware VeloCloud SD-WAN, HPE Aruba SilverPeak SD-WAN, Fortinet SD-WAN, FortiSASE etc. Good understanding of Internet routing protocols and technologies including TCP/IP, BGP, MPLS/VPN. Knowledge of routers/switches architecture and software upgrade procedure. Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification Knowledge of hypervisors such as eSXI, Adva, proxmox and KVM. Knowledge of kubernetes, openstack and other cloud automation tools. * Good to have PowerBI experience, Service Now and reporting tools background