Job Description

Join a team recognized for leadership, innovation and diversity

THE FUTURE IS WHAT WE MAKE IT.

Lead Customer Support Management Professional

Changi, Singapore

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.

Join Us and Make an Impact.

The Lead Customer Supervisor Management Professional role will be accountable for all enabling customer facing processes within C&PS APAC at Singapore. This role will lead strategic processes that enhance customer engagement, enable processes and tools for the organization and drive organizational accountability resulting in improved customer satisfaction. This cross functional role will develop and drive a management operating system that channels & prioritizes internal and external customer requests and deploys actions through enterprise tools for execution.

Key Responsibilities:

• Manage a MOS that utilizes enterprise tools to drive right and fast customer solutions and improve overall customer satisfaction on our key customer surveys
• Drive cross functional projects through the identification of patterns interconnecting with the other leaders to solve complex customer problems where it requires several functions to drive timely resolution and or projects requiring involvement from global resources.
• Influence functions outside of C&PS to drive improvements that impact Honeywell\'s ability to meet contractual commitments
• Drive execution of key C&PS Processes to enable the organization to successfully support customers and improve their experience
• Demonstrate excellent process knowledge and demonstrate ability to implement process rigor through organizations
• Provide leadership and support to a diverse Customer Core Team
• Collaborate with cross-functional executive leadership to provide customer and program updates, drive process improvements and drive customer solutions.

Must have:

• Bachelor\'s degree in Business, Engineering or related field
• Minimum 5 years of experience in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management
• Minimum 3 years of experience in a direct customer facing role
• Minimum 3 years of leadership experience

We Value:

• Six Sigma Blackbelt certification
• PMP certification
• HOS and or sales experience
• Demonstrated partnering skills with key internal and external customers
• Ability to quickly adapt to differing leadership styles across multiple customer business teams
• Demonstrated strong bias for action and strong internal network.
• Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activities.
• Strong verbal and written communications skills.
• Ability to present complex technical and support issues at peer and executive levels (internal/external customers).
• Demonstrated ability to develop people and recruit top talent - Strong Leadership skills and ability to effectively influence throughout all levels of the organization across multiple functions - Strong Program Management skills and financial & business acumen.
• Proven track record of effectively managing diverse, global teams - Business acumen on contractual requirements.

About Us

The world is changing. And it\'s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We\'re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We\'ve been innovating for more than 100 years and now we\'re creating what\'s next. There\'s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you\'ll love working at Honeywell.

The future is what we make it. So, join us and let\'s do this together.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Copyright \xc2\xa9 2023 Honeywell International Inc

Additional Information

• Category: Customer Experience
• Location: 17 Changi Business Park Central 1, U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05, Singapore, SG 486073 SGP
• Exempt

Global (ALL)

Honeywell