Job Description

Join a team recognized for leadership, innovation and diversity

THE FUTURE IS WHAT WE MAKE IT
Lead Cyber Sec Archt/Engr
Singapore At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognised for your passion to perform. : The Honeywell Process Solutions (HPS) Industrial Cyber Security business has an opening for a Customer Solutions Manager – Cyber Security (CSM) for our Singapore location. The Customer Success Manager will be responsible for developing relationships with key customers that promote retention, loyalty and expansion of the adoption of Cyber Security products and services. The CSM will lead customer evaluations and project implementations including the engagement of other teams in the organization to successfully complete the project. This role requires a combination of technical product and solutions expertise with effective customer engagement to understand and maximize the value of our products and solutions and the customers’ experience with them. The CSM ensures that customers are satisfied with the products and services they receive, and he/she will drive improvement across the Cyber Security organization in areas needing improvement. The CSM will partner with Sales to identify and foster critical customer engagements that increase the footprint of Cyber Security products and services.

• Serve as the customer’s trusted technical advisor
• Acquire technical knowledge of systems and services required to resolve problems as soon as identified
• Conduct lab trials and Customer evaluation sessions on-site, including integrating into customer environment
• Ensure proper customer configuration and operation prior to installation handoff
• Conduct initial customer training and ensure utilization of the product
• Track critical customer issues to ensure resolution
• Routinely meet with customer to reports and issues and ensure forward progress
• Participate in sales calls providing technical support and presentation or demonstrations
• Be responsible for project planning and coordination and leading solution delivery.
• Ensure ongoing customer satisfaction throughout the customer lifecycle
• Professionally represent the H-ICS business in interactions with internal and external customers and business partners as required
• Monitor and improve service quality and integrity
• Travel to client sites 25-50% (APAC)

Job Requirements:

• Hands on experience with cyber security technologies
• Project management experience and certification including PMP
• Deep understanding of Cybersecurity standards
• Good understanding of products such as Firewalls, Antivirus, IDS, IPS, Networking and Communications
• Demonstrated analytical, planning and problem solving skills
• Builds strong business relationships
• Strong presentation skills; Good internal and external communication skills
• Ability to work in a global, multi-cultural environment
• Good knowledge of the English language written and spoken
• CISCO Certified Network Associate or equivalent experience.
• Microsoft Certified Solutions Associate or equivalent experience.

About Us
The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More
We’ve been innovating for more than 100 years and now we’re creating what’s next. There’s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you’ll love working at Honeywell.

The future is what we make it. So join us and let’s do this together.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Additional Information

• JOB ID: req360540
• Category: Engineering
• Location: 17 Changi Business Park Central 1,U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05,Singapore,SINGAPORE,486073,Singapore
• Exempt