Supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems.
Leads high impact projects, prioritises and assigns tasks to ensure that team\'s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets.
Identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes.
Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
i) Assist with infrastructure planning and design - Assist with the planning and design of infrastructure systems - Assist with the documentation of infrastructure design and planning activities and decisions
ii) Support infrastructure operations - Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications - Align infrastructure operations with agreed service agreement standards
iii) Maintain infrastructure - Perform activities related to ongoing maintenance of infrastructure - Assist with the implementation of agreed infrastructure changes and maintenance routines
iv) Optimise infrastructure performance - Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades - Participate in infrastructure development activities - Assist with infrastructure testing and implementation - Gather performance and data usage statistics for capacity planning and reporting - Assist with piloting of new tools, technologies, and/or processes
v) Resolve incidents - Perform problem/issue identification and resolution - Assist with simulation of user problems to resolve operating difficulties - Follow up with users to ensure problem has been resolved - Recommend system modifications to reduce user problems
Requirements
Degree in Computer Science, Engineering or equivalent
CCNP/ITIL certification required, CCIE preferred.
Experience in design, implementing, managing and supporting a sizeable and complex network infrastructure and operation in a large organisation with off-site, subsidiaries/business unit.
Strong knowledge in Enterprise IT infrastructure covering Routing, Switching, Data Centre Nexus, Cisco ACI, Load Balancers and Security Devices.
Strong vendor, service level and project management skill.
Strong people management and interpersonal skills, showing leadership with a positive working attitude.