Job Description

What the role is:
1. Provide full range of administrative support and customer service to learners and organisations for courses under assigned portfolio(s).
2. Provide good customer experience to learners and all other stakeholders by adhering to the service standard guidelines.
3. Implement learning activities for the social service sector while adhering to the guidelines related to management of Continuing Education Training centre (CET).
What you will be working on:
1. Provide customer service, course administration and logistics support for courses, assessments, events, etc.
2. Attend to phone calls, email and walk-in enquiries
3. Ensure good overall customer experience, and perform reception duty as and when needed
4. Handle and process course enrolment application from learners and organisations
5. Assist with admissions, process and screen applications
6. Assist with room bookings7. Work with Programme Managers to ensure smooth conduct of the courses assigned
8. Prepare and submit reports such as income and expenditure statements, course performance reports, funding reports, space utilisation, etc.
9. Follow-up on invoices, outstanding payments, refunds, appeals/waivers, etc.
10. Provide necessary learners' support to ensure smooth operation of the day to day classes for the programmes assigned
11. Adhere to the CET operational and Continuous Improvement Review (CIR)Audit
and Minimum Service Standard Audit requirements,
12. Submit enhanced Subsidy Grant Claims for learners on the SSG Training Partners Gateway (TPG) portal
13. Other duties as assigned
What we are looking for:
Personal Competencies:
1. Customer-centric
2. Able to multi-task
3. Problem-solving skills
4. Proactive, self-driven
5. Organised and systematic
6. Detail-oriented, meticulous
Skills & Knowledge:
1. Effective communication and interpersonal skills
2. Proficient in Microsoft Officeapplications such as Word and Excel
3. Good writing skills
Experience:
At least 1 year of working experience in training administration.
Preferre Relevant experience in CET Centre.
Education:
Minimu 'O' Levels, including a pass in English
Preferre Diploma
About National Council of Social Service:
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg