Job Description

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Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

Grab Mobility is on a mission to provide convenient, reliable and delightful transportation for everyone in Southeast Asia every day. Transport in SEA has evolved from going to your destination in any possible ride to finding a ride that meets your needs at any given point. From Grab Share to Just Grab to selecting across multiple taxi types - Grab has an answer for your every need.

Get to know the Role

We are looking for a Lead Product Designer with a solid background in mobile experiences. If you often think about your users, have an eye for detail, believe in pushing the boundaries of digital experiences , then this may very well be your new home! As a Lead Product Designer and influencer of your team, you will help us understand the needs of our customers and advance design practices throughout the group. You\xe2\x80\x99ll be part of a cross-functional team, and you will collaborate daily with a diverse and highly motivated set of specialists who deliver exceptional experience and business results.

Come join us to leave an impact on the lives of millions in Southeast Asia by supporting our mission to create experiences people love and use every day.

The Day-to-Day Activities

Independently designing products with excellent quality across problem space teams and on strategic initiatives that focuses on Consumer and Driver experiences.

Go to the ground with our consumers and driver partners to directly understand the pain points and opportunities to inform the product strategy and iteration decision.

Create an experience that will win the trust of our consumers and engage them with our platform so that we can give reliable & affordable transportation services in a cost-effective way.

Work with the product, engineering and data team to define consumer mental models that can help us define how to smartly show users the best transportation options at any point in time.

Work with other project stakeholders to deliver the information architecture, user journey map & wireframe flow that is relevant with consumers goals and needs.

Work with other designers, content writers, UX researchers to convert the wireframes into high-fidelity user interfaces that are consumer-friendly mainly in the context of taking a ride.

Plan and contribute to design validation, such as through usability testing and experiments, with a strong ability to define the right MVP scope.

Conduct desk check of user interface during engineering development phase to ensure high quality implementation.

Conduct & facilitate requirements, design, implementation reviews and critiques of other people\xe2\x80\x99s work to create achievable, measurable & impactful goals.

Research and analyze industry UX/UI trends and competitor experiences & strategies in Transport and Mobility business, mainly for Consumer Experience.

Regular review of usage quantitative data from analytics to be triangulated with the qualitative insights that will drive the right decision.

Actively shape the future of the Grab design organisation by improving design processes, mentoring/coaching other designers and defining the future of design in SEA.

You actively shape the future of our Design organisation by improving design processes, mentoring other designers, and participating in the hiring process.

The Must-Haves

Online portfolio with prior work experience in the Transport industry and additional experience in the driver delivery apps business.

Minimum of 5 years of experience as a product designer in the delivery app business industry (Transport/Food/Groceries delivery).

Excellent understanding of UX design for the web, mobile, or touch devices with prior experience in the merchant POS system designs

Experience with running guerilla testing, concept testing and low fidelity UTs to help the team arrive at the right solutions.

Good eye for visual design & hands-on experience in user interface design.

Experience with current and relevant design tools like Figma, ProtoPie among others.

Ability to prototype and demonstrate design concepts to extended stakeholders.

Experience in service design, conducting user research through various methods, and ability to translate research finding into tangible product feature requirements or improvements are a plus.

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

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