Job Description

Role Responsibilities

• This is an exciting opportunity to be part of the CCIB Transformation team - a function which partners with colleagues to create #simplerfasterbetter processes, putting clients and business outcomes at the centre of what we do.
• The role focus is to lead the Operational Excellence transform the culture and behaviours within the CCIB COO organisation to deliver to financial targets in CCIB and provide an added value service. The role will also develop and deliver strategies to effect the changes required to proactively ensure that the people agenda is delivered and identify opportunities for improvement and efficiency gains.
• Working with COOs, Business and Functional stakeholders it will be important that the chosen candidate has credible experience with a finance/ project management background but also comes with the right behaviours to drive new ways of working within the space. As an individual, it will be important to have excellent interpersonal skills. The person must be hands-on enough to design, discover, facilitate and implement practical solutions, yet able to operate at strategic levels to ensure we tackle the right problems.
• The scope of this role goes across CCIB. It includes a blend of strategic thinking and execution and provides a good platform for future roles.

Processes
Strategy

• Drive the implementation and execution of the Operational Excellence agenda in CCIB to deliver an operationally efficient, low-friction organisation.
• Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions.
• Own, contribute and deliver project/ experiments as required to deliver change outcomes and innovate insight-based analyses.
• Ensure CCIB compliance to overarching Enterprise Change Management and other governance processes as appropriate
• Work in partnership with the First and Second line of defence teams to ensure risk appetite is maintained while manual intervention in operational processes is minimised.
• Measure and track financial benefits to ensure accurate planning and alignment to Corporate Plan.
• Development and tracking of productivity metrics to demonstrate improvement of overall performance
• Work in partnership with the TTO Operational Excellence team to ensure consistency of approach across CCIB/ TTO and SCB as appropriate to the Business.

Business

• Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions
• Ensure traceability and clear metrics to demonstrate the achievements delivered.
• Identify and implement improvement opportunities within the CCIB COO and associated functions.

People & Talent

• Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Ways of Working.
• Work closely with colleagues with different expertise in self-steering teams and help embed a culture of continuous improvement across CCIB.
• Identify and implement cultural and behavioural changes that are required to support and embed new ways of working into the DNA of CCIB.

Risk Management

• Appropriately escalate and manage risks arising from Change initiatives
• Ownership / accountability for ensuring implementation of a comprehensive Group Transformation Office Framework as appropriate to CCIB.
• Be proactive in seeking regular assurance that the teams are performing in line with the changes agreed.
• Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed by Product Transformation leads within an appropriate timeframe and escalated through the relevant QPR in line with the banks policies
• Ensure any material issues are escalated directly to the Head Transformation CCIB & EA in a timely manner when required i.e. Significant risks, regulatory breaches, significant conduct issues, capacity or capability issues etc

Governance

• Perform tracking and monitoring with prompt course correction as required.
• Plan and p articipate in change governance forums as needed

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Help the change team/ Squad to achieve the outcomes set out in the Bank\'s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CCIB MT and Relevant Product Owners and Business Heads across CCIB & EA
• Group Transformation Office
• CCIB COO MT and their teams
• Transformation Leads across COO CCIB & EA
• Relevant colleagues in Finance, Risk, Compliance, Audit & HR

Other Responsibilities

• Embed \'Here for Good\' and Group\'s brand and Values in personal working practices
• Maintains high levels of integrity, motivation and morale.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies & procedures

Our Ideal Candidate
A track record of success in transformation, project management and PMO roles (preferably in IT and/or a financial services environment) including but not limited to:

• 13+ years of relevant experience within Financial Services.
• Strong interpersonal and communication skills.
• Experience with a financial management of a complex business function.
• Change agent and critical thinker
• Experience/ understanding of IT enablement tools (workflows, automation, simulation, collaboration)
• Culturally aware and able to adapt style and approach to the country they are working with.
• Language skills relevant to the Banks footprint a plus.
• Proficiency in using collaboration tools such as Confluence, SharePoint, Mural and reporting tools Tableau, Clarity, JIRA and Planview.
• Proven ability to prioritise issues within a large, rapidly changing environment and manage a wide variety / high volume of tasks while maintaining quality delivery.
• Understands the operational environment, processes and controls needed to execute requirements. Handles sensitive matters with discretion and confidentiality.
• A results-driven professional. Takes ownership to deliver, with a high level of flexibility and a preparedness to \'roll up his/her sleeves\' to get the job done. Proven success in holding individuals accountable for progress against agreed deliverables.

Role Specific Competencies

• T Planning: Tactical, Strategic
• Change Management
• Data Analytics
• Consulting
• Communications / Presentation Skills
• Analytical Thinking

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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