Job Description

About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Location: Singapore
Reports to: Security Operations Manager - Asia Pacific
Position Objective/ Summary:
A lead technical role in the Security Operations Center (SOC) responsible for providing operation support on monitoring the MSS platform and incident response. Primary responsibility will be to follow procedures to triage and investigate security alerts, monitoring and responding to security threats, investigating cases, and taking immediate action or recommending a course of action to mitigate the threat. Facilitates the ingress, implementation and egress of complex client trouble / change requests for managed premise, cloud, NextGen UTM firewall, MDDoS, Threat Intelligence and Secure Log Management products. Provides mentoring, training and escalation support to Security Analysts and be involved with maturing incident response procedures and evaluating new security technologies. Represents security operations as technical lead and point of escalation with clients, vendors and internal corporate organizations. Takes ownership and leads on projects.
The Main Responsibilities
Responsibilities:

• Serve as a Team Lead / Tier 3 level for complex technical and procedural escalations
• Provide technical lead support to clients, vendors and coworkers as required;
• Responsible for development and execution of incident response plans for escalated response processes;
• Proactively identify indicators of compromise and generate and execute Incident Response Plan upon detection;
• Provide Incident remediation and prevention documentation;
• Handle User and Entity Behavior Analytics (UEBA) use cases of potential security incidents and security events in accordance with SOC processes and procedures;
• Identification and resolution of complex issues in customer environments. Develop resolution and implementation plans;
• Work in collaboration with other security and company departments (operations, legal, sales) to help identify / resolve chronic issues and assist with the creation and implementation of corrective / preventative action plans;
• Research, analyze and identify potential vulnerabilities and security deficiencies;
• Initiate escalation procedure to counteract potential threats/vulnerabilities;
• Research and implement customer generated change requests for MSS products;
• Responsible for operation, maintenance, and monitoring of network hardware and related control software providing a variety of customer services. Observe and control the status and performance of all security components of company products and services;
• Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure and escalation of same;
• Conduct security training, new hire training and network impact reviews;
• Coordinate repair and maintenance of security system with security integrators. Liaise directly with third party vendors / suppliers;
• Participate in company sponsored job related activities plus training to further develop your management and technical skills;

What We Look For in a Candidate
Requirements:

• 5 - 10 years' of professional work experience in Information Security with at least a couple of years of SOC based experience;
• Experience using commercial and open source software and malware reverse engineering tools;
• Experience identifying vulnerabilities and modifications to hardware;
• Demonstrated proficiency exercising a detailed depth and breadth of technical subject knowledge to SME levels;
• Possible security technology certifications (e.g. CISSP, SANS (GCIA, GCIH, GSEC));
• BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
• Strong analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
• A passion for information security and data security;
• Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
• Knowledge/experience of networking and firewalls (e.g. Cisco ASA, Palo Alto, Checkpoint, Juniper, Fortinet, Arbor, Radware);
• Working knowledge of Elastic Stack (Elasticsearch, Kibana) and Log Management/SIEM (e.g. Splunk, QRadar, ArcSight);
• Good to have programming and scripting skills (e.g. C++, Bash, Python, Perl, Powershell);
• Foundational Knowledge of Enterprise Anti-Virus, IDS, Full Packet Capture and Host/Network Threat Analysis;
• Knowledge of Threat Monitoring Procedures;
• Experience with securing various environments preferred;
• Experience working a SOC and doing incident response is preferred;
• Strong leader and delegator;
• Exceptional customer service skills;
• Detail oriented individuals that work well in a team environment and have a hunger to learn;
• Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;
• Must be able to satisfy local government / national background screening.

Compensation
What to Expect Next
Requisition #: 340329
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Skills Required