Job Description

JOB PURPOSE

• Provide information to guests

• Ensure that Sentosa\xe2\x80\x99s operating priorities of Safety, Courtesy, Show, and Efficiency are followed at all guest contact points.

• Ensure area of responsibility is well managed and the overall operations is well coordinated and smooth
  

• Be customer-centric and provide outstanding guest experience to Sentosa guests.

• Be proactive and render assistance to guests.

• Render 1st aid when necessary.

• Ensure good housekeeping at all area. Defects to be reported to supervisor immediately

• Abide by SOP & guidelines.

• To be trained in 1st Aid & AED within 6 months of service

• Ensure all mandatory safety guidelines are adhered to (WSH, WAH, and other MOM guidelines)

• PPE (reflective vest) should be worn at all times

• Be punctual and responsible at all times. Adhere to protocol for taking Medical Certificate (MC).

• Adhere to company\xe2\x80\x99s grooming standards and code of conduct.

• To ensure compliance of grooming standards and code of conduct.

• To practice good housekeeping.

• To work closely with team members and other colleagues

• Be up to date on the current promotions, events, happenings in Sentosa.

• Respond to urgent and crucial incidents and issues at all time.

• Work closely with other units on admission matters.

• Collaborate with various operation units in managing situation within the island.

• To be trained in the Carpark Operations as per carpark OJT manual.

• Rotate duties to be deployed as and when instructed by Supervisor.

• Provide admission services at vehicular entrance of the island.

• Handle POS system and be meticulous with all transactions.

• Responsible for collection of island admission charges based on vehicle type, time periods and services required;

• Cash management and compliance, including operating a cash register, NETS and credit cards equipment;

• Safeguard all revenue collection, float money and tickets as per SDC\xe2\x80\x99s cash handling policies;

• Take part in guest engagement sessions

• Ensure operational standards are being adhered.

• Assist supervisor to compute / track payroll for HRE staff.

• Conduct new staff On-Job-Training (OJT).

• Assist supervisors to run the day to day operations at Gantry

• Assist supervisors to ensure that the Gantry Zone is well managed and runs smoothly both daily and during special events.

• Handle all cases pertaining to guest feedback in daily operations.

• Ensuring all Gantry POS system opening and day-end cash reconciliation.

• Responsible for the accuracy and completeness of POS system banking-in of revenue collection and other required documents.

• Consolidate refund documents for processing and collection of refunds from cashier\xe2\x80\x99s office once a week.

• Generate events list for all staff to be aware of the events for the day.

• Any other tasks, as per assigned.
  

• Candidate should ideally possess at least a GCE \xe2\x80\x9cO\xe2\x80\x9d level qualification or equivalent

• At least 2 years of relevant working experience

• Computer Literate

• Good communication skills and comfortable in frontline position

• Able to work on Weekdays, Weekends & Public Holidays and rotating shifts

• Ability to perform under pressure and enjoy working in a fast paced environment.

• Fluent in English and another language is advantageous.

• Confident in performing transactions on POS system