Job Description

As Castlery scales both its online and offline operations, we aim to ensure that quality and consistency in training are upheld across the organization. We are seeking a Lead Training Content Specialist to lead the development and optimization of training materials for both retail and online operations. In this role, you will be responsible for creating well-structured and engaging content that supports onboarding, continuous learning, and operational excellence across various teams. You will also manage the maintenance of our knowledge base to ensure it remains comprehensive and up to date.Key Responsibilities:

• Design and develop high-quality training materials, including guides, manuals, e-learning content, and other instructional resources, tailored for both retail and online customer experience teams.
• Establish content standards and ensure consistency in training materials across different markets and channels, aligning with Castlery\'s operational strategies.
• Oversee the creation, organization, and maintenance of a centralized knowledge base for online and offline operations, ensuring information is accurate and easily accessible.
• Identify areas where training content is lacking, lead the research and development of new materials, and collaborate with trainers and business leaders to ensure relevance.
• Working with trainers, HR Business Partners, and team leads to determine the most effective delivery methods for training content, whether in-person or through digital platforms.
• Partner with business leaders and subject matter experts across various functions to ensure training content reflects current processes, tools, and best practices.
• Gather feedback on the effectiveness of training materials and update content based on learner needs, industry trends, and company goals.
• Lead the building of e-learning capability for development initiatives in Castlery, which includes launching the relevant Learning Management System (LMS) if necessary.

Key requirements:

• 5-7 years of experience in training content development or instructional design, preferably with exposure to both retail and online operations.
• Strong background in content development, with a focus on creating engaging, user-friendly materials for a variety of formats (e.g., e-learning, manuals).
• Excellent writing, editing, and instructional design skills, with the ability to simplify complex topics into clear and concise training content.
• Comfortable in a dynamic environment, with a proactive approach to keeping training content up to date.
• Experience in a fast-growing retail environment is a plus.
• Ability to work cross-functionally and adapt content to meet the diverse needs of different teams.
• Familiarity with learning management systems (LMS) and e-learning software is preferred.

What we promise:Our first promise - the ride of a lifetimeYou\'ll be joining a company in its most exciting phase; we\'ve proven our product market fit, and with the growing online penetration of furniture, we\'re now focused on hypergrowth. You\'ll have a front-row seat in witnessing the growth of our customer base and organization at a global level.Our second promise - a place to thriveWe\'re building a company that has people as one of the company\'s core pillars for success. It\'s our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.We\'re committed to our employees\' growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional developmentCastlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering with our employees to raise that level as they grow with us.

Castlery