Job Description

Company description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description
About the job

• To develop and deliver a comprehensive development programs to achieve a high degree of customer-centric thinking at all levels.
• Together with Kitchen GWI Project Manager to lead and optimise total kitchen sales by developing commercial competence now & in the future thereby securing a high level of performance in all units & service partners.
• Report to GWI Project Manager and work closely with the project team on the training & development activities in Singapore.

• Support GWI Project Manager in the overall training and development plan for GWI Singapore.
• Support GWI Project Manager to implement agreed new Services & Service improvement actions & deliver results through a values-based & collaboration approach – all with high quality.
• Assess, develop, and critique sales & e-commerce trainings, business and leadership development.
• Work towards operational excellence ensuring a great customer shopping experience through workshops, process developments and enhancing working routines as well as other benchmark documents.
• Undertaking the mapping of competence, management competence review and PEDP to draw insights as to the competence requirements within the selling functions.
• Identify new learning methods & approaches as a ‘best-fit’ for the business, cost-consciously.
• Responsible for compiling and maintaining a Services-focused project portfolio and implement it into our running business for both internal and external stakeholders.
• Organise and structure competence development material with easy access for all co-workers.
• Train, facilitate, mentor or coach co-workers in the IKEA Singapore.
• Support the competence development programs & initiatives of other functions as needed.

• Passion for home furnishing, people's life at home, customer service and working in a fast paced, constantly changing retail environment
• Driven to achieve results through people & with development in focus.
• Strong people skills to engage and connect co-workers unleashing their potential.
• Strong collaboration skills to drive cross functional learning, continuous improvements, and operational excellence.
• Relevant knowledge of process development & continuous improvement.
• Strong understanding of the customer and co-worker needs demands and expectations on the markets.
• Change management theory and how to apply this understanding.
• Well-developed facilitation skills and the ability to develop these skills in others.
• Proven technical knowledge on Microsoft Office applications & specifically Word, Excel and MS Teams.