Job Description

Part of the Singtel 8George team, responsible for the learning operations end to end. Learning Operations include programme and process delivery, process optimization and driving process improvements.

Learning Programme Delivery

Proficient with LMS (such as SAP SucessFactor). Ensure all Learning Operations processes are in place to support Programme design and delivery. Ensure timelines are met for all Learning Operations processes (e.g creating courses/classes in LMS, course registration matters, processing invoices). Maintain effective communications across all stakeholders and work closely with the 8 George programme management team to drive process optimisation.

8 George Building Operations

Partner with Facilities Management to support smooth operations and running of the 8 George Academy. Support for big events such as Town halls, TE Day, BIG Learning Fiesta etc. Collaborate with IT and 8 George AV vendor to ensure Tech maintenance across all meeting and training rooms.

Reporting and Metrics

Provide learning dashboards, consolidated feedback reports and room utilization reports monthly. Responsible for Knowledge Management System across the 8 George team.

Process Innovation and Redesign

Undertake projects to drive continuous improvements e.g automation, process streamlining. Ensure operational activities remain in compliance per company procedures and policies. Support audit activities as per schedule.

Skills for Success

Diploma / Bach Degree or with related relevant experience in Operations. At least 2 to 3 years of experience in administration / Operational role. Have an eye for detail and well organized to work in a fast-paced environment. Good verbal and written communication skills Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Team player and able to work independently. Cultivate good working relationships with all stakeholders and vendors to contribute to team effectiveness and productivity. * Demonstrate positive attitude with integrity, sense of responsibility to drive operational excellence.