Job Description

Azqore est une entreprise internationale sp\xc3\xa9cialis\xc3\xa9e dans l\'externalisation de Syst\xc3\xa8mes d\'Informations et dans le traitement d\'op\xc3\xa9rations bancaires pour les acteurs de la Gestion de Fortune. Issue d\'une union in\xc3\xa9dite entre deux leaders sur leur march\xc3\xa9, le groupe Cr\xc3\xa9dit Agricole et Capgemini, l\'entreprise g\xc3\xa8re 200 milliards d\'euros au 31.12.20.Depuis pr\xc3\xa8s de 30 ans, Azqore accompagne les banques priv\xc3\xa9es dans leurs projets de transformation et de renforcement de leur efficacit\xc3\xa9 op\xc3\xa9rationnelle. Elle met \xc3\xa0 leur disposition une plateforme informatique et une gamme compl\xc3\xa8te de services et de produits bancaires digitaux. Elle leur propose aussi de traiter leurs op\xc3\xa9rations de back office depuis ses deux Hubs, en Suisse et \xc3\xa0 Singapour.Azqore offre \xc3\xa0 ses clients une approche unique autour de son \xc2\xab Core Banking \xc2\xbb enrichi de logiciels de r\xc3\xa9f\xc3\xa9rence du monde de la Gestion de Fortune et ouvert aux fintech les plus innovantes.Son ADN et son expertise digitale et bancaire \xc3\xa9prouv\xc3\xa9e avec pr\xc3\xa8s de 60 migrations de banques r\xc3\xa9ussies depuis 1992 permettent \xc3\xa0 Azqore d\'offrir \xc3\xa0 ses 30 clients un haut niveau de qualit\xc3\xa9 sur l\'ensemble de sa cha\xc3\xaene de valeur. Elle les assure \xc3\xa9galement du respect des meilleurs standards en termes d\'innovation, de r\xc3\xa9glementations et de conformit\xc3\xa9.En agissant chaque jour dans l\'int\xc3\xa9r\xc3\xaat de la soci\xc3\xa9t\xc3\xa9, nous sommes un groupe engag\xc3\xa9 en faveur des diversit\xc3\xa9s et de l\'inclusion. Tous nos postes sont ouverts aux personnes en situation de handicap.R\xc3\xa9f\xc3\xa9rence 2024-89607Date de parution 15/05/2024Description du posteType de m\xc3\xa9tierTypes de m\xc3\xa9tiers Cr\xc3\xa9dit Agricole S.A. - IT, Digital et DataIntitul\xc3\xa9 du posteLevel 2 Deskside support technician H/FType de contratCDIDate pr\xc3\xa9vue de prise de fonction01/06/2024Poste avec managementNonMissionsJob Purpose and Requirements

• Manage all incoming IT production issues and requests

- Create tickets if not already created- Answer and resolve:\xc2\xa7 \xe2\x80\x9chow to\xe2\x80\x9d questions,\xc2\xa7 Issues related to workplace services (desktop/laptop/VDI/printer,..)- 1st level of troubleshoot for any other incoming request and issue\xc2\xa7 Resolve or assign ticket to the relevant 3rd level resolver groups.

• Work in conjunction with the Senior Support groups;
• Involve Major Incident Management Team when suspecting a severe issue;
• Effectively & efficiently manage team\'s queues accordingly to ticket priorities and ensure timely resolutions;
• Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience;
• When necessary, liaise with third-party support and PC equipment vendors;
• Manage stock level and inventory of IT equipment;
• Complete daily/weekly tasks as required;
• Fully document fixes to capture knowledge and contribute in Knowledge management;
• Ability to interpret technical information and present it in simple terms for a less technically aware audience;
• Identify improvement opportunities for procedures and for IT Services.

Localisation du posteZone g\xc3\xa9ographiqueAsie, SingapourCrit\xc3\xa8res candidatNiveau d\'\xc3\xa9tudes minimumBachelorFormation / Sp\xc3\xa9cialisationBachelorNiveau d\'exp\xc3\xa9rience minimum0 - 2 ansExp\xc3\xa9rience

• At least 2 years of IT support experience.

Comp\xc3\xa9tences recherch\xc3\xa9es

• Strong customer service orientation.
• Good knowledge of ITIL processes.
• Sound demonstrated knowledge of Service Desk and Deskside procedures and processes.
• Proven analytical and problem-solving abilities.
• Ability to prioritise workload to best meet customer requirements.
• Eagerness to resolve issues.
• Logical bend of mind.
• Ability to adapt quickly to an existing, complex environment.
• Ability to quickly learn new tools, concepts and projects is necessary.
• Self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship skills.
• Flexible to work in \xe2\x80\x9con duty\xe2\x80\x9d Shifts (24 x 7).

Outils informatiques

• Excellent knowledge of PCs, desktop hardware and their internal components.
• Broad knowledge of PCs and Information Technology technologies.
• Experience of working with Remote Control tools.
• Strong Knowledge of Windows, MS office, Outlook, Active Directory, Citrix and VDI.
• Knowledge of network configuration and protocol.

LanguesExcellent communication (Written & Verbal) in English & Interpersonal skills and French will be ad

Cr\xc3\xa9dit Agricole