Job Description

:We\'re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we\'re at a pivotal point on our journey to realise that aspiration.As a company, we\'re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.About The OpportunityAs a Level 2 Support Analyst, you will be responsible for monitoring and supporting the Library Management System based in Singapore.Duties\xc2\xb7 Responsible for technical software support to end users\xc2\xb7 Troubleshooting of Spydus Library Management Software\xc2\xb7 Manage, track and escalate support cases logged online or via phone\xc2\xb7 Diagnose and solve software faults\xc2\xb7 Monitor and maintain computer systems and networks\xc2\xb7 Maintain the SLA of customersDuties and responsibilities of your role may change from time to time to meet the needs and requirements of the business.Requirements\xc2\xb7 A diploma in computer science, IT, or other relevant fields\xc2\xb7 At least 2 years of IT industry experience and technical support / helpdesk experience\xc2\xb7 Knowledge of MS Operating Systems (Win10, Server 2016/2019, IIS)\xc2\xb7 Knowledge in web technologies (e.g. HTML/CSS, XSL/XML etc.)\xc2\xb7 Experience in using content management system\xc2\xb7 Knowledge of Library Management System software and Ms Sql will be an advantage\xc2\xb7 Understanding or experience in Library operations will be an advantage\xc2\xb7 Excellent written and verbal communication skills\xc2\xb7 Excellent time management skills and self-motivation\xc2\xb7 Ability to work as part of a team and independentlyWhy you\'ll love working with usWe know that when our people are happy, they will work better and have greater work satisfaction. Here\'s what you can expect:We\'re all different - and we love this about us.We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.Flexible Work - Flexible work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Civica