Job Description

URGENT

Position : Library Senior Executive

Contract period : Immediate to 31 Mar 2024.

Working hours :

Mondays to Thursdays : 8.30 am to 5.45 pm

Friday : 8.30 am to 5.15 pm

Salary ranges from $2800 and $3,200 depending on qualification and relevant working experience.

This role is required to procure, implement, and maintain a set of Library IT hardware, audio-visual (AV) and software solutions to enable efficient operations and management of access to Library resources, spaces and facilities to meet the learning, teaching, and research needs of the NTU community.

RESPONSIBILITIES

• Manage the procurement, deployment, maintenance and lifecycle management of selected Library IT hardware, audio-visual (AV) and software solutions in the library.

• Perform service component status and service level monitoring, tracking and reporting.

• Manage service requests, change requests, incidents, as well as enquiries.

• Manage the provision and lifecycle management of IT hardware and software solutions provisioned by CITS.

• Provide training in the use of Library IT hardware and software solutions.

• Create or maintain user guides and any other self-service content on the usage and basic troubleshooting of library systems and technologies.

COMPETENCE AND QUALIFICATION REQUIREMENTS

• A recognized Diploma in Information Systems/Technology, Computer Science/Engineering or related discipline.

Competencies

• Basic knowledge in AV/IT systems administration, databases, web technologies, networks, and IT security.

• Experience with SaaS or library technology solutions is an advantage.

• Experience with corporate procurement procedures is an advantage.

• Experience with end user training, or user content management is an advantage.

• Service-oriented with effective interpersonal skills to develop good working relations among peers, colleagues, and stakeholders.

• Good teamwork and able to work collaboratively.

• Project management skills.

• Problem solving skills and sound judgement in handling service requests, incident management, or problem management.

• Good time management skills and ability to prioritize work well.

If you meet the above, please email your resume to eg@businessedge.com.sg

Business Edge